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Remote Computer Systems Analyst Jobs in Novato, CA

Pano

Computer Vision Engineer

San Francisco, CA · On-site +1

$141K - $184K/yr

  • Medical

  • Retirement

  • PTO

We are a team of more than 175 people working in a hybrid-remote environment across North America ... You will gain hands-on experience across modern computer vision, edge AI, embedded systems, and ...

Swish Analytics

Trading Analyst

San Francisco, CA · Remote

$65K/yr

... Remote Duties: * Manage client risk, ensuring the highest margins on Swish products through +EV ... An understanding of relational database systems (MySQL) * Experience working with cross functional ...

Swish Analytics

Trading Analyst

San Francisco, CA · Remote

$65K/yr

... Remote Duties: * Manage client risk, ensuring the highest margins on Swish products through +EV ... An understanding of relational database systems (MySQL) * Experience working with cross functional ...

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All JobsComputer Systems Analyst JobsRemote Computer Systems Analyst JobsRemote Computer Systems Analyst Jobs in Novato, CA

Remote Computer Systems Analyst information

See Novato, CA salary details

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How much do remote computer systems analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote computer systems analyst in Novato, CA is $43.26, according to ZipRecruiter salary data. Most workers in this role earn between $32.45 and $54.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote computer systems analyst?

To thrive as a Remote Computer Systems Analyst, you need a solid background in computer science, systems analysis, and problem-solving, typically supported by a relevant bachelor's degree. Familiarity with systems modeling tools, database management software, and proficiency with collaboration platforms like Microsoft Teams or Slack are common technical requirements. Strong communication, analytical thinking, and self-motivation are critical soft skills for remote collaboration and effective project management. These skills and qualities are essential to design efficient IT solutions, troubleshoot issues remotely, and ensure seamless integration of systems across distributed teams.

What is the difference between Remote Computer Systems Analyst vs Remote Network Administrator?

AspectRemote Computer Systems AnalystRemote Network Administrator
CertificationsCompTIA Security+, Cisco CCNA, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Cisco CCNP
Work EnvironmentAnalyzes and improves computer systems, often in office or remote settingsManages and maintains network infrastructure, often remotely or on-site
Primary ResponsibilitiesSystem analysis, troubleshooting, implementation of software/hardware solutionsNetwork setup, security, monitoring, and troubleshooting
Industry UsageIT consulting, corporate IT departments, tech supportTelecommunications, enterprise IT, data centers

While both roles involve IT expertise, Remote Computer Systems Analysts focus on analyzing and improving computer systems, whereas Remote Network Administrators specialize in managing network infrastructure. The roles often overlap but differ mainly in scope and specific technical focus.

What is a remote computer systems analyst?

A Remote Computer Systems Analyst is a professional who evaluates and improves computer systems and processes for organizations while working from a remote location. They analyze existing IT systems, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness. Remote Computer Systems Analysts often collaborate with stakeholders virtually, using online tools to communicate and implement technology solutions. Their work helps businesses optimize their operations and adapt to changing technology needs without requiring on-site presence.

Can a remote computer systems analyst work from home?

Yes, many remote computer systems analysts work from home, as the role primarily involves analyzing and maintaining computer systems, which can often be done remotely using tools like remote desktop software and network access. Employers may require specific certifications or experience with remote collaboration tools, but remote work is common in this field.

How does a remote computer systems analyst typically collaborate with on-site IT teams and stakeholders?

As a Remote Computer Systems Analyst, you will frequently work with on-site IT teams, business users, and management through virtual communication tools such as video conferences, instant messaging, and collaborative platforms. Effective collaboration often involves scheduled meetings to discuss system requirements, project updates, and troubleshooting efforts. You'll need strong communication skills to bridge the gap between remote and on-site team members, ensuring everyone stays aligned despite the physical distance. Proactive documentation and regular status reporting are essential for keeping projects on track and facilitating smooth teamwork.

What job categories do people searching Remote Computer Systems Analyst jobs in Novato, CA look for?

The top searched job categories for Remote Computer Systems Analyst jobs in Novato, CA are:

What cities near Novato, CA are hiring for Remote Computer Systems Analyst jobs?

Cities near Novato, CA with the most Remote Computer Systems Analyst job openings:

Remote Computer Systems Analyst jobs near you

Customer Support Systems & Analytics Architect

Mercury

San Francisco, CA • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

We're looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity-spanning multiple channels, an expanding BPO model, and sophisticated AI automation-we are moving away from fragmented, project-based data support toward a model of holistic ownership.
In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You'll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.
Key Responsibilities
  • Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects - from our internal Support team to our BPO partners.
  • CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
  • Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
  • AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
  • Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
  • Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
  • Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
  • Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team
What You Bring to the Table
  • 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
  • Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
  • Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
  • Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
  • Experience building and maintaining dashboards and reports for non-technical stakeholders
  • Deep understanding of data hygiene principles and how system configuration impacts data quality
  • Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
  • Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering
The Ideal Candidate Will Also Have
  • Experience working with AI chatbot or conversational analytics platforms
  • Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
  • Experience working in a high-growth SaaS or fintech environment
  • Background in supporting data-driven workforce planning or CS strategy initiatives

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
  • Canadian employees (any location): CAD $145,800 - $182,200

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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