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Remote Computer Support Specialist Jobs in Vancouver, BC

Brex

Support Specialist

Vancouver, BC · Remote

CA$23 - CA$25/hr

As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to ... Where you'll work This role will be fully remote and based in Vancouver BC. Responsibilities

Baycrest

Programs Specialist

Vancouver, BC · Remote

April 27, 2026 This is a remote position based out of a home office. To be eligible, candidates ... To date, we have supported over 500 solutions that help older persons, including those impacted by ...

Auctria

Customer Success Specialist (Remote)

Vancouver, BC · Remote

CA$60K - CA$65K/yr

We're a Canadian remote-first company supporting nonprofits across North Americaand we're growing fast. We're hiring a Customer Success Specialist to support and guide our usersfrom grassroots ...

Harris

(Remote) Support Analyst

Richmond, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

Cayenta

(Remote) Support Analyst

Richmond, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

Harris

(Remote) Support Analyst

Burnaby, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

Cayenta

(Remote) Support Analyst

Burnaby, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

Harris

(Remote) Support Analyst

Burnaby, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

Harris

(Remote) Support Analyst

Richmond, BC · Remote

Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and ... Understand support service agreements and appropriately scope requests outside of standard support

HMG Careers

Remote Sales Specialist

Delta, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

North Vancouver, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Surrey, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Surrey, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Richmond, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Vancouver, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Specialist

Burnaby, BC · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Remote Computer Support Specialist information

What is a Remote Computer Support Specialist job?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are the key skills and qualifications needed to thrive in the Remote Computer Support Specialist position, and why are they important?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are some common challenges faced by Remote Computer Support Specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.
More about Remote Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Vancouver, BC? The most popular types of Computer Support Specialist jobs in Vancouver, BC are:
What are popular job titles related to Remote Computer Support Specialist jobs in Vancouver, BC? For Remote Computer Support Specialist jobs in Vancouver, BC, the most frequently searched job titles are:
What job categories do people searching Remote Computer Support Specialist jobs in Vancouver, BC look for? The top searched job categories for Remote Computer Support Specialist jobs in Vancouver, BC are:
What cities near Vancouver, BC are hiring for Remote Computer Support Specialist jobs? Cities near Vancouver, BC with the most Remote Computer Support Specialist job openings:
Remote Computer Support Specialist jobs near you
Support Specialist

Support Specialist

Brex

Vancouver, BC • Remote

CA$23 - CA$25/hr

Other

Posted 25 days ago

Job description

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you'll thrive.

What you'll do

At Brex we deeply value high quality customer experience and view it as necessary to our success. As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to work collaboratively with Sales, Product, and Engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Where you'll work

This role will be fully remote and based in Vancouver BC.

Responsibilities

  • Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Triage incoming requests and spot trends in customer issues to flag for the rest of the team
  • Identify, reproduce, and document bugs for the Engineering teams
  • Make active contributions to help achieve team goals and successes
  • Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements

  • This role is required to be located within the greater Vancouver area
  • Must be able to start July 13th, 2026
  • Passionate about customer support and about the role it plays in making a customer-centric team successful
  • Ability to communicate technical problems in a clear and tactful way
  • Strong verbal and written communication skills
  • Empathy, diplomacy, tact, and poise under pressure when working through customer issues
  • Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

  • Bachelor's degree
  • FinTech experience
  • Prior experience in a customer-facing role, ideally in a support function 
  • Experience with AI-powered customer service tools
  • Currently hold or have recently held a Series 7 and/or 63 securities license
  • Willingness to work overtime

Compensation

The expected pay range for this role is $23-$25 per hour.  However, the starting hourly pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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