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Remote Computer Support Specialist Jobs in Portland, OR

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

... computer science, STEM field) * 2+ years in a customer facing SaaS role providing product support ... Ability to work independently, collaborate, and communicate effectively from a remote office This ...

ABB

VFD Technical Support Specialist

Portland, OR · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Must be computer-literate. * Candidates must already have a work authorization that would permit ...

Aprio

Sales Support Proposal Specialist

Portland, OR · On-site +1

$23.75 - $32.25/hr

The Sales Support Project Specialist plays an important role in supporting strategic sales pursuits ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Revel Staffing

IT Support Supervisor

Vancouver, WA · Remote

$80K - $115K/hr

Lead, coach, and support a remote team of IT training and application support specialists * Oversee the design, development, and delivery of IT and healthcare application training programs * Support ...

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

STAR Autism Support LLC

Training Specialist

Beaverton, OR · Remote

$65K - $85K/yr

STAR Autism Support has several openings for Training Specialists! STAR Training Specialists are ... U.S. - Remote with travel (work from home and travel to customer locations)    Salary Range ...

Lone Star Careers

Remote Sales Specialist

Gresham, OR · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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How much do remote computer support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote computer support specialist in Portland, OR is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $31.63 per hour, depending on experience, location, and employer.

What is a remote computer support specialist?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are the key skills and qualifications needed to thrive as a remote computer support specialist?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are some common challenges faced by remote computer support specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.

What are the most commonly searched types of Computer Support Specialist jobs in Portland, OR?

The most popular types of Computer Support Specialist jobs in Portland, OR are:

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For Remote Computer Support Specialist jobs in Portland, OR, the most frequently searched job titles are:

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Cities near Portland, OR with the most Remote Computer Support Specialist job openings:

Remote Computer Support Specialist jobs near you

Product Support Specialist

Redfish Recruiting

Portland, OR • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Job description

Product Support Specialist
Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student helps them achieve lasting outcomes by prioritizing higher order thinking over memorization. The program is used in over 40,000 English classrooms in over 50 countries.
We're looking for a tech-savvy self-starter who thrives on a small team, excels at building relationships, and cares deeply about improving student learning outcomes. You'll join our team as a Product Support Specialist helping teachers troubleshoot technical issues and providing product guidance and implementation support. As you develop product expertise and settle into the position, you'll take on additional roles that may include maintaining our knowledge base, creating and delivering webinars, resolving complex support issues, tracking and reproducing issues for the Product team, and analyzing data to provide insights to customers and internal teams.
You may be a great fit if you...
  • Love solving problems.
  • Are tech-savvy.
  • Write clearly and concisely.
  • Are empathetic, listen closely, and care deeply about helping teachers and students.
  • Aren't afraid to ask questions or seek feedback.
  • Enjoy digging into data to discover patterns and develop actionable insights.
  • Have experience in education and/or EdTech.

Responsibilities
  • Respond promptly and professionally to support inquiries, providing clear and concise explanations and solutions via email, phone, and Zoom.
  • Troubleshoot technical issues and clearly document their cause and solution for internal reference.
  • Manage support inquiries through FreshDesk, working in tandem with other agents or independently in the queue depending on ticket volume.
  • Assist in the maintenance of the company's knowledge base, ensuring that it is up-to-date, accurate, and clear.
  • Collaborate with other teams such as Sales, Success, and Product to provide a seamless customer experience.
  • Share insights and feedback from teachers to relevant teams to drive product and process improvements.

Skills & Experience
We understand that qualified candidates come from diverse backgrounds. We don't expect applicants to check every box, and we encourage you to apply if you're excited about the position and you think you'd be a good fit.
  • Proven proficiency with web applications, productivity tools, and basic technical knowledge
  • Strong analytical and problem-solving skills
  • Experience troubleshooting technical product issues
  • Demonstrated ability to communicate effectively across various platforms (e.g., email, Slack, Zoom, phone)
  • Comfort with managing and adapting to changing priorities
  • 2+ years of teaching experience in a technical field (e.g., computer science, STEM field)
  • 2+ years in a customer facing SaaS role providing product support or managing customer relationships
  • Ability to work independently, collaborate, and communicate effectively from a remote office

This is a remote, salaried position. Candidates based in Mountain, Arizona, or Pacific Time preferred. Some evening and weekend hours are required. Travel <10>
Salary Range: $65,000 - $75,000
Other benefits:
  • 100% Medical, Dental, and Vision insurance for employees; subsidized rates for the family.
  • 15 days of PTO, 9 public holidays, and unlimited sick days.
  • 3 days/year volunteering time off
  • $1,200 annual stipend to take classes of your choice
  • $240/year to purchase any books of your choice (We're a vocabulary company; reading is in our DNA)
  • $1,200/year charitable matching
  • $400 to furnish your home office every two years

Applicant Process
We expect this process to take 4 to 6 weeks from application to offer.
  • Apply by sending an email to support_jobs@membean.com with your resume and a brief cover letter telling us why you're a great fit for the job. Include your earliest possible start date.
  • Select applicants will have one to two 30 minute calls with members of the hiring team.
  • Job candidates will have a 60 minute interview with the hiring manager.
  • Advanced candidates may be asked to present on a provided topic to the hiring team.
  • Final interview with the CEO.
  • Selected candidate will receive an offer.

PITCH and about the role:
Membean is an online language learning platform that provides e-learning services for vocabulary acquisition and language comprehension. Membean offers a wide range of interactive and adaptive learning tools designed to help students, educators, and lifelong learners master new words and enhance their language skills.
The platform employs innovative techniques, such as personalized quizzes, interactive exercises, and context-based learning, to make language learning engaging and effective. Through data-driven insights and performance analytics, Membean tailors the learning experience to each individual's unique needs, ensuring maximum retention and understanding of vocabulary.
Membean primarily serves educational institutions, including schools and colleges, where it is used as a supplementary tool to strengthen language arts curricula and support vocabulary development across various subjects. It is also utilized by individual learners who are eager to improve their language proficiency and communication abilities.
Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student helps them achieve lasting outcomes by prioritizing higher order thinking over memorization. The program is used in over 40,000 English classrooms in over 50 countries.
We're looking for a tech-savvy self-starter who thrives on a small team, excels at building relationships, and cares deeply about improving student learning outcomes. You'll join our team as a Product Support Specialist helping teachers troubleshoot technical issues and providing product guidance and implementation support. As you develop product expertise and settle into the position, you'll take on additional roles that may include maintaining our knowledge base, creating and delivering webinars, resolving complex support issues, tracking and reproducing issues for the Product team, and analyzing data to provide insights to customers and internal teams.
: in over 1700 schools- also has international - over 30 countries may be up to 50
What does a typical day look like? Main priority is to support ticket queduring the busies season which is mid august to mid october
-Answer questions for teachers anywhere from about the products range from help resetting password or implementation recommendations
-Field questions from parents, students, and teachers
-Helpful to know its not just customer support fielding low level questions and then facilitating- you really are doing the facilitating
-Taking on other responsibilities outside of busy season- knowledge base maintenance and article creation, webinar creation and delivery, could help develop social media, auxiliary dutie, quality assurance and product testing
Training time? Onboarding is 2 weeks officially, but will have support 6+ months -proficient in level 1 tickets- how to know where to find answers 6 months level 2 questions 1 year webinar level 3 answers
Always has team support no matter what- 3 other team members always available
Most support is email- daily ticket volume is 100 ( 400-500 a week) split between 3 during the busy season tappers off 100-150 a week after october
1 or 2 calls prefers zoom but 90% email
Will this person have on-call hours?)- just your workday9-5 - once every 3 weeks has to check que 1 or 2 times a day- called support shifts check the que and every 3rd weekend checking once and ana
the JD says tech savvy--provide more detail here please, does this person need to know scripting languages, SQL or anything like that? No scripted language no development background but basic technical knowledge, browser vs network, cookies because taught developer tools. Technically literate
what is your management style? Casual but not frustratingly casual- get to know the team and play to strengths, how to receive feedback, learn the best ways to teach someone not a flat hierarchy. Always learning, ok to be wrong but lets figure it out.
Company Culture: Obsessed with the art of learning and from teachers
Likes to ask questions, highly communicative, a bunch of english teachers, friendly and casual
Membean culture is very supportive and growth focused - learning company so we understand how learning works top down and ground up
is the teaching exp a MUST HAVE? Nice to have but has strong edtech product support experience
Teaching is nice to have a technical acumen
Growth opportunities? Not a structured growth opportunity but because all of these different hats, ways to grow organically- Tricai started as
But product manager started as part time support and- very much promote internally
what metrics are used to gauge this person's success?
SQL a must have?No Structured query language n
Benefits?
  • 100% Medical, Dental, and Vision insurance for employees; subsidized rates for the family.
  • 15 days of PTO, 9 public holidays, and unlimited sick days.
  • 3 days/year volunteering time off
  • $1,200 annual stipend to take classes of your choice
  • $240/year to purchase any books of your choice (We're a vocabulary company; reading is in our DNA)
  • $1,200/year charitable matching
  • $400 to furnish your home office every two years

Direct Competitors: (companies to avoid?)
Vocabulary.com
Role:
Title:Product Support Specialist
Salary:65-75
Location: remote- office is in portland
What are the top 3 must-haves for this role?
1.)Interested in learning more
2.) communication, strong writing skills
3.)
What haven't you seen on resumes so far? How to explain the tech piece
Tech Stack:
Profiles to reference? Teachers, science or STEM, or computer science
Travel expectations? 10% once a year to office. Used to be once a quater
Interview process 1st call with the team product support team-1 or 2 of them -30 min
Shana and other girl and tricia- could add another step of support team wants a second opinion
2. Hour long call with tricia and shana
3. Present on a topic on a scenario or toitopic
4. Talk to CEO for final say
Whats missing:
Focus on classroom experience and less tangible datamindede
-no evidence or story or how to approached a solution
Where are you located?
Salary now?
When would you be willing to start?
Legal citizen?
STEM experience?
K12 experience?
Why are you leaving?
Tell me about some the extent of your technical skills?
Give me an example of when you had to use those skills in the classroom?
What do you find drives your succes
32. Give an example of how you've solved a customer problem.
36. Tell me about a time when you worked with an unhappy customer. How did you remedy the situation?
38. What is your biggest win to date?
37. What's the most challenging deal you were able to close?

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