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Remote Computer Support Specialist Jobs in Ontario

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... This position includes an hourly rate of $23.07 CAD per hour, as well as a comprehensive benefit ...

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Remote Computer Support Specialist information

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$10

$27

$76

How much do remote computer support specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote computer support specialist in Ontario is $27.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.12 per hour, depending on experience, location, and employer.

What is a remote computer support specialist?

A Remote Computer Support Specialist provides technical assistance to users experiencing computer or software issues from a remote location. They troubleshoot problems, guide users through solutions, and may install or configure software remotely. This role requires strong problem-solving skills, technical knowledge, and excellent communication to assist customers effectively.

What are some common challenges faced by remote computer support specialists and how are they addressed?

One common challenge for Remote Computer Support Specialists is diagnosing and resolving issues without being physically present, which can make troubleshooting more complex. Specialists often rely on clear communication, step-by-step instructions, and remote access tools to guide users and resolve technical problems efficiently. Collaboration with other IT team members through chat and ticketing systems is also crucial when escalating issues that require specialized expertise. Adapting to new systems or updates and staying organized in a fast-paced environment are ongoing parts of the job, but most employers support this with continuous training and knowledge-sharing. Addressing these challenges effectively is key to delivering high-quality support and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a remote computer support specialist?

To thrive as a Remote Computer Support Specialist, you need strong troubleshooting skills, in-depth knowledge of computer systems, and a relevant technical background such as an associate degree or industry certifications. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+, Microsoft Certified Professional (MCP), or similar are commonly expected. Excellent communication, patience, and problem-solving abilities are essential soft skills for clearly assisting users and managing technical issues remotely. These competencies are vital for quickly resolving user problems and maintaining smooth IT operations in a remote support environment.

What are the most commonly searched types of Computer Support Specialist jobs in Ontario? The most popular types of Computer Support Specialist jobs in Ontario are:
What are popular job titles related to Remote Computer Support Specialist jobs in Ontario? For Remote Computer Support Specialist jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote Computer Support Specialist jobs in Ontario look for? The top searched job categories for Remote Computer Support Specialist jobs in Ontario are:
What cities in Ontario are hiring for Remote Computer Support Specialist jobs? Cities in Ontario with the most Remote Computer Support Specialist job openings:
Remote Computer Support Specialist jobs near you
Infographic showing various Remote Computer Support Specialist job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,788 per year, or $27.8 per hour.

Product Support Specialist

Viv Technologies Inc.

Toronto, ON • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Product Support Specialist


Viv Technologies

At Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.

Position Summary

The Product Support Specialist is responsible for investigating and recreating issue reports, assisting the Implementation Team with customer support, and diagnosing issues. The role acts as the first-line of debugging and problem-solving for both internal and external stakeholders. This role is essential to ensuring that our customers can run their operations smoothly and are satisfied with their experience, and that product quality is maintained and improved.

The Product Support Specialist will have the opportunity to interact with cross-functional teams and learn about many different aspects of product and IT management.

This role is based in Toronto.

Though we're currently working remotely, we're only considering candidates who reside in or are in easy reach of the GTA.

What You'll Be Doing

  • Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
  • Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
  • Work directly with a small, agile, cross functional team including engineers
  • Debug errors within customers' integrations
  • Escalate inquiries to senior technical support or software engineers accordingly
  • Provide feedback to the Product Team on what features or enhancements may improve the product

What You Bring

  • 1 year of relevant work and/or co-op experience
  • Bachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferred
  • Experience with service desk management experience is strongly preferred
  • Experience in IT/technical support is strongly preferred
  • Detail and results-oriented, self-motivated and persistent
  • Excellent interpersonal and communication (verbal and written) skills
  • Demonstrated analytical, problem-solving and decision-making skills
  • You enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team player

What We Offer

  • Competitive salary and benefits
  • A great corporate culture that works with your lifestyle
  • A chance to work with a strong team that values the opinions of every member
  • Opportunities to be mentored and grow your skills


We embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this


We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.

Apply