Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as a Remote IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, maintain computer systems, and administer network environments. If you're passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.
Responsibilities:
- Provide remote IT support to clients, diagnosing and resolving technical issues promptly and efficiently.
- Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
- Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
- Maintain Windows Desktop OS and Windows Server OS
- Oversee windows Patching and RMM alerts via RMM system
- Perform firewall administration tasks, including configuration and management of SonicWall and Meraki.
- Implement security measures to protect systems and data from potential threats.
- Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
- Create and maintain clear and organized IT documentation for reference and training purposes.
Requirements:
- Proven experience in providing remote IT support, troubleshooting hardware and software issues.
- Strong understanding of network security principles and best practices.
- Experience in email administration, including configuration and maintenance of Office 365 environments.
- Excellent communication skills, both written and verbal.
- Ability to work independently and collaboratively in a remote team environment.
- Detail-oriented with a focus on delivering high-quality solutions.
Preferred Qualifications:
- Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
- Bachelor’s degree in computer science or equivalent
Salary commensurate with experience
For more Information regarding the HB531 Florida Agency for Health Care Administration, please visit: https://info.flclearinghouse.com