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Remote Computer Repair Jobs in Waverly, IA (NOW HIRING)

H2I Group, Inc.

Service Technician - Iowa

Cedar Falls, IA · On-site +1

$20 - $28/hr

This position is responsible for providing service and customer support during field visits or dispatches, managing all on site installation, repair, maintenance, and test tasks and diagnosing errors ...

All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Waverly, IA

Remote Computer Repair information

See Waverly, IA salary details

$12

$18

$28

How much do remote computer repair jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote computer repair in Waverly, IA is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.24 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a Remote Computer Repair Technician, and why are they important?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What job categories do people searching Remote Computer Repair jobs in Waverly, IA look for? The top searched job categories for Remote Computer Repair jobs in Waverly, IA are:
What cities near Waverly, IA are hiring for Remote Computer Repair jobs? Cities near Waverly, IA with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you

Remote customer service position CSR 1

PMC Integrity

Waterloo, IA • Remote

$15.50/hr

Other

Medical, PTO

Posted 7 days ago

Job description

Description

Remote Customer Service Representative - Federal Student Loan Support

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!


Starting Pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits


PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).

The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.

In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.

Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.


Job Summary

Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Requirements

Minimum Requirements

High School diploma or GED.

6+ months of customer service, administrative, or call center experience.

Must speak, read, and write English fluently.

Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook).

Type at least 23 words per minute.

Organized, detail-oriented, and able to multi-task.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing.

Must be able to identify new scenarios and ask for guidance when none is available.

Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material.

Must welcome and accept constructive/constant feedback.

Comfortable working independently and in a team environment.


Additional Requirements Per Client

Must reside in the U.S.

Must be a U.S. Citizen.

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Must adhere to policies related to protecting personally identifiable information.

Must have the ability to write using proper grammar and punctuation.

May be required to work scheduled holidays, overtime, and Saturdays.

Must be able to navigate Microsoft Excel spreadsheets.


Home Office Requirements

Private and secure workspace from home.

Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.

Internet service with sufficient speed for multiple users without latency or lag.

Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).

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