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Remote Computer Repair Jobs in Federal Way, WA (NOW HIRING)

Quanta US

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Field Service Technician

Seattle, WA · Remote

$32 - $38/hr

Diagnose and repair complex mechanical and electrical issues * Disassemble and rebuild machines mechanically and electrically * Perform PLC and HMI software updates * Interpret electrical schematics ...

Professional Moving & Storage

Customer Service

Seattle, WA · On-site +1

$18.25 - $24.75/hr

Must possess strong verbal and written communication skills Must have strong typing and computer skills Must be comfortable using various types of technology Beneficial but not required:Past customer ...

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All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Federal Way, WA

Remote Computer Repair information

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$14

$22

$33

How much do remote computer repair jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote computer repair in Federal Way, WA is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.42 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a Remote Computer Repair Technician, and why are they important?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are popular job titles related to Remote Computer Repair jobs in Federal Way, WA? For Remote Computer Repair jobs in Federal Way, WA, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Federal Way, WA look for? The top searched job categories for Remote Computer Repair jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Remote Computer Repair jobs? Cities near Federal Way, WA with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you
Workforce Support Technician - Hybrid

Workforce Support Technician - Hybrid

Visionary Technology Consultants

Bellevue, WA • Remote

$28 - $32/hr

Full-time

Re-posted 17 days ago

Job description

Hybrid: There will be a rotation working remotely 2days in the office (3 days remote) one week, then the next 3 days in the office (2 days remote)

Position Overview

The Workforce Support Technician operates within WBD offices and provides both remote and in-person IT assistance across the organization. This role is essential in delivering front-line support for hardware and software issues, with a strong emphasis on excellent customer service.

Key Responsibilities

· Provide on-site technical support for employees in WBD offices through the Tech Bar.

· Deliver remote and virtual support using Bomgar/Zoom or other remote tools.

· Manage incidents and requests assigned to Workforce Support via ServiceNow, ensuring timely updates.

· Utilize IT tools—including Okta admin, Active Directory, Intune, ServiceNow, and Zoom—to resolve issues at the first level.

· Accurately and promptly update incidents and requests in the ServiceNow ticket management system.

· Communicating with Tier 2 and Tier 3 support teams for incident follow-ups and escalations.

· Provide escalation support from Level 1 support using ServiceNow.

· Set up and break down IT equipment on desks as needed.

· Provide support for Windows, OSX, iOS, and Android operating systems.

· Support Apple and Dell devices.

· Review Techline and Knowledge Article updates regularly to stay informed about IT changes.

· Assist with printing and multifunction printer (MFP) setups within the WBD environment.

· Participate in global projects to deliver new services, as required.

· Perform other ad hoc responsibilities as requested by the Manager.

Qualifications & Experience

· High school diploma or equivalent required; Bachelor’s degree preferred.

· Minimum of 4 years’ experience in technical support, providing both hardware and software assistance.

· Experience managing outages and technical incidents.

· Ability to work 100% onsite, with occasional remote work as business needs dictate.

· Willingness to travel for business purposes, as required.

· Availability for occasional night and weekend work, as needed.

Additional Information

This position offers the opportunity to work in a dynamic environment supporting a diverse workforce and participating in global IT initiatives. Candidates should demonstrate excellent communication skills, technical proficiency across multiple platforms, and a proactive approach to troubleshooting and customer service.

Company Description

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.