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Remote Computer Repair Jobs in Olympia, WA (NOW HIRING)

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Remote Computer Repair information

See Olympia, WA salary details

$13

$21

$32

How much do remote computer repair jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote computer repair in Olympia, WA is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.46 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a remote computer repair technician?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are the most commonly searched types of Computer Repair jobs in Olympia, WA?

The most popular types of Computer Repair jobs in Olympia, WA are:

What are popular job titles related to Remote Computer Repair jobs in Olympia, WA?

For Remote Computer Repair jobs in Olympia, WA, the most frequently searched job titles are:

What job categories do people searching Remote Computer Repair jobs in Olympia, WA look for?

The top searched job categories for Remote Computer Repair jobs in Olympia, WA are:

What cities near Olympia, WA are hiring for Remote Computer Repair jobs?

Cities near Olympia, WA with the most Remote Computer Repair job openings:

Remote Computer Repair jobs near you

Field Service and Support Technician

Rochester, WA • Remote

Passport Technology USA, Inc
See more jobs at Passport Technology USA, Incexternal

$28 - $32/hr

Full-time

Re-posted 10 days ago

Job description


Field Support Technician - Washington (Arlington,Seattle,Tacoma)


OUR COMPANY

Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada.

Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.


OVERVIEW

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

DUTIES AND RESPONSIBILITIES

General Duties:

  • Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products.
  • Install, configure, and maintain our hardware and software products, ensuring they meet quality and performance standards.
  • Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently.
  • Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary.
  • Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing.
  • Train casino personnel on the proper use and maintenance of our products.
  • Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
  • Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.
  • Maintain accurate records of service calls, repairs, and client interactions within Company’s ticketing system.

QUALIFICATIONS AND EXPERIENCE

  • Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software.
  • Knowledge of payment, loyalty, technology, hardware, and software systems.
  • Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
  • Customer-focused approach with a strong commitment to client satisfaction.
  • Ability to work independently and adapt to changing environments and priorities.
  • Familiarity with remote assistance tools and basic networking concepts.

CERTIFICATES AND/OR LICENSES REQUIREMENTS

  • Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous.
  • Employee shall qualify to for apply for Casino and Tribal licensing
  • Valid Driver’s License

PHYSICAL REQUIREMENTS

  • This role involves frequent travel to casino locations to provide on-site technical support.
  • Physical ability to lift and move equipment as needed for installations and repairs.
  • Ability to lift 30 lbs.