Salary: $4,411.00 - $5,924.00 Monthly
Location : King County - Seattle - Downtown Business, WA
Job Type: Full Time - Non-Permanent
Remote Employment: Flexible/Hybrid
Job Number: 26DOT-HQ-05598n
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 07/27/2026
Closing Date: 8/3/2026 11:59 PM Pacific
Description
About WSDOT
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions.
What to Expect
This position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective
equipment.
Among the varied range of responsibilities held within this role, the Physical Security Support Technician will:
- Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff.
- Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities.
- Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures.
- Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate.
- Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures.
- Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources.
- Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests.
- Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing.
- Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies.
- Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities.
Qualifications
To be considered for this opportunity, the following competencies are required:
- Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures.
- Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology.
- Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting equipment, managing cabling, labeling components, and verifying proper operation using established procedures.
- Technical Documentation & Procedures: Ability to read and follow basic technical documentation, diagrams, or installation instructions to complete assigned tasks.
- Communication & Customer Service: Ability to communicate effectively with end users and team members to provide support and explain technical information in a clear and professional manner.
- Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.
The following qualification is also required:
- A valid driver's license and the ability to operate state-owned vehicles. Must maintain a good driving record to respond promptly to field support requests at any WSF location.
It is preferred that qualified candidates also demonstrate/have:
- Advanced Technical IT Knowledge: Extensive experience, coursework, training, or certifications related to information technology, computer hardware, networking, or technical support.
- Physical Security Technology: Familiarity with physical security technologies such as video surveillance systems, access control systems, or related equipment.
- Service Desk & Incident Management: Experience using a service desk or ticketing system to track and document support requests.
- Networking Fundamentals: Basic understanding of networking concepts such as IP addressing and device connectivity.
- Field Technology Support: Experience working in field environments or supporting equipment across multiple locations.
- Licensure: Transportation Worker Identification Credential (TWIC) card.
Important Notes
- This is a non-permanent opportunity, expected to last up to 12 months.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This recruitment may also be used to fill additional positions per business needs.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
- This position offers flexible/hybrid remote work options.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
Why WSDOT
- Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
- Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.
Check out this video to learn more:
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference
26DOT-HQ-05598n in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday
