About Us FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.
Job Summary We're hiring exceptional Customer Service Representative's for a Federal Contract. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment. *Candidates must reside in GA, NC or TX (Remote) Local candidates in-office role.
* Candidates must be eligible to obtain a Public Trust clearance, which may require U.S. citizenship. Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which may include a credit check
Project Hours of Operation: Monday - Friday 8:00AM -9:30 PM EST Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide exceptional customer service to clients via phone, email, and chat Answer client inquiries and resolve issues in a timely and professional manner Answer inbound calls and make occasional outbound calls answering general questions and/or updating account information. Operate multiple applications, databases, and computer programs.
Adhere to FHC performance Key Performance Indicator Expectations. Provide feedback to management regarding concerns and trends