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Remote Customer Service Manager Jobs in Dover, NH

Camesiagency

Entry Level Sales Specialist

Portsmouth, NH · Remote

$80K - $130K/yr

... service. * Manage sales activities and maintain accurate client records in the CRM. * Track ... What We Offer * 100% remote work with a flexible schedule. * Uncapped commission income and ...

InsuraTec

Sales Representative (Remote)

Dover, NH · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Sanford, ME · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Dover, NH

Remote Customer Service Manager information

See Dover, NH salary details

$25K

$59.2K

$103.1K

How much do remote customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer service manager in Dover, NH is $59,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $71,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Dover, NH? The most popular types of Remote Customer Service jobs in Dover, NH are:
What are popular job titles related to Remote Customer Service Manager jobs in Dover, NH? For Remote Customer Service Manager jobs in Dover, NH, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Dover, NH look for? The top searched job categories for Remote Customer Service Manager jobs in Dover, NH are:
What cities near Dover, NH are hiring for Remote Customer Service Manager jobs? Cities near Dover, NH with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Dover, NH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,223 per year, or $28.5 per hour.

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Salem, NH • Remote

$18.50/hr

Full-time

Re-posted 16 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

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