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Remote Computer Repair Jobs in Concord, NC (NOW HIRING)

ProMach

Field Service Technician-Remote

Charlotte, NC · On-site +1

We are seeking a remote Field Service Technician to join our aftermarket team with our NJM brand ... Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as ...

Pro Mach

Field Service Technician

Charlotte, NC · Remote

$15.50 - $42/hr

This is a remote position that can be located anywhere west of the missippi. This position will be ... Work with the customer to ensure they have the parts required to expeditiously repair any ongoing ...

Generac

Senior Controls Engineer

Concord, NC · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Formalized training and/or education in Industrial Automation, Engineering, Computer Science or MIS ...

Generac

Senior Controls Engineer

Charlotte, NC · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Formalized training and/or education in Industrial Automation, Engineering, Computer Science or MIS ...

TEKsystems

Customer Service Representative

Charlotte, NC · Remote

$18.50/hr

Customer Service Representative (100% Remote) Start Date: August 31 Schedule: Shifts available ... Basic proficiency with Microsoft Office 365 and computer systems * Bilingual Spanish is a plus, but ...

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All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Concord, NC

Remote Computer Repair information

See Concord, NC salary details

$12

$18

$28

How much do remote computer repair jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote computer repair in Concord, NC is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.38 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a remote computer repair technician?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

Can a remote computer repair technician work from home?

Yes, remote computer repair technicians can work from home, providing support through remote access tools, phone, or email. They typically need technical skills, certifications, and reliable internet to diagnose and fix issues without being physically present at the client's location.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are the most commonly searched types of Computer Repair jobs in Concord, NC? The most popular types of Computer Repair jobs in Concord, NC are:
What are popular job titles related to Remote Computer Repair jobs in Concord, NC? For Remote Computer Repair jobs in Concord, NC, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Concord, NC look for? The top searched job categories for Remote Computer Repair jobs in Concord, NC are:
What cities near Concord, NC are hiring for Remote Computer Repair jobs? Cities near Concord, NC with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you
Infographic showing various Remote Computer Repair job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Field Service Technician-Remote

ProMach

Charlotte, NC • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

ProMach rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

49th of 119 rated packaging manufacturers

Job description

Continue Your Career as a Field Service Technician in a Growing Company
Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.
We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.
Do we have your attention? Keep reading.
We are seeking a remote Field Service Technician to join our aftermarket team with our NJM brand. NJM Packaging has been a trusted automated packaging systems manufacturer, integrator, and support resource for over a century. We offer a broad range of technologies and applications, specializing in the needs of pharmaceutical, nutraceutical/vitamin, and personal care product packagers -- as well food & beverage and contract packagers. The Field Service Technician's primary responsibility will be to ensure the installation, commissioning and customer service on all equipment manufactured and sold by NJM Packaging. This position supports our NJM brand based in Montreal, Quebec and will service customers in the United States. The position will be based remotely, and preferably close to a major U.S. airport hub.
Are you excited about this work?
  • Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
  • Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives...), either remotely or in person at the customer's site.
  • Train operators and users at the customer's site.
  • Assess customer needs and seek opportunities to optimize the client's equipment and processes during customer site visits. Propose solutions such as preventive maintenance programs, spare parts and training.
  • Make courtesy calls and visits on a regular basis to follow up with existing customers.
  • Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
  • Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
  • Use internal issue tracking application (Sales Force) to support customers remotely.
  • Review and update procedures and support materials to ensure relevance.

What's in it for you?
There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!
If this sounds like you, we want to connect!
  • Five (5) or more years of experience in equipment and automation, ideally in the packaging industry.
  • College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
  • Mechanical and Electro-Mechanical proficiency for light industrial equipment.
  • General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
  • Ability to read and understand mechanical drawings and wiring diagrams.
  • Proficient verbal and written communication in English required.
  • Basic knowledge of Microsoft Office.
  • Excellent customer service orientation and positive attitude.
  • Ability to work independently and devise creative, sustainable solutions.
  • The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies.
  • Frequent travel into Canada and in USA, by car or airplane is required.
  • A valid passport is required at all times.
  • A valid driver's license is required at all times.
  • This role requires manual labor and physical exertion.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. (EOE language not required for Canada)
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#NJMP
#INWEI
#INNJMP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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