Field Service Representative
Company Overview
Our client is a globally connected manufacturer of highly specialized industrial machinery and engineered systems. With a strong reputation for technical innovation and customized solutions, the company supports a diverse customer base across North America and internationally. Their U.S. operations serve as a key hub for service, support, and application expertise, backed by a broader international network. As the organization continues to grow and expand its market presence, it is investing in its technical service team to support increasing demand and long-term scalability
Position Summary
Our client is seeking a Technical Service Representative to provide hands-on machinery repair, troubleshooting, and technical support for customers across the U.S. This role combines on-site work at the company’s Cranberry Township, PA facility with field service travel to customer locations. The position is primarily mechanical in nature.
Key Responsibilities
- Respond to customer inquiries via phone, online platforms, and in person.
- Troubleshoot mechanical and basic electrical issues, guiding customers on proper equipment use.
- Diagnose and resolve equipment performance problems in both shop and field environments.
- Perform field service work, including new equipment installation, start-up, and repairs.
- Handle requests for replacement of defective parts.
- Collaborate with engineers and programmers to identify system issues and ensure fixes are implemented and tested.
- Execute basic PLC-related troubleshooting and implement simple command-line or software adjustments when needed (with remote guidance if applicable).
- Complete and maintain detailed service reports, documentation, and records.
- Assist with final testing of new equipment to ensure compliance with quality standards.
- Maintain professional and customer-focused communication at all times.
Work Structure & Travel
- Frequent travel to customer sites is required:
- Approximately 30-40% travel depending on workload.
- Travel is primarily within the Eastern U.S., with concentration in the Midwest, South Carolina, and Georgia.
- Occasional international travel may be required.
- Typical travel duration is up to two weeks at a time, with occasional longer assignments.
Qualifications
- Strong mechanical aptitude with hands-on experience in machinery repair, maintenance, or field service.
- Working knowledge of electrical systems (preferred).
- Ability to follow technical instructions and implement basic software or control system adjustments.
- Comfortable working independently in the field and managing customer interactions.
- Willingness and ability to travel frequently, including occasional international travel.
- Strong communication skills and customer-facing professionalism.
Preferred / Nice-to-Have
- Experience with industrial machinery, automation, or process equipment.
- Background in plastics, polyurethane systems, or similar specialized equipment (highly desirable but not required).
- Prior OEM field service experience.
Training & Development
- Due to the specialized nature of the equipment, new hires without direct industry experience will require several months of on-site training before working independently.
- Candidates with highly relevant or niche experience may have the opportunity for increased flexibility or remote-based work.
Core Competencies
- Strong troubleshooting and problem-solving skills (mechanical and electrical systems).
- Logical and deductive reasoning for diagnosing cause-and-effect issues.
- Ability to document work clearly through written reports.
- Self-motivated with the ability to work independently in field environments.
Physical Requirements
- Ability to lift up to 50 lbs.
- Frequent bending, stooping, and climbing (including ladders).
Company Description
At Quanta we dedicate all of our attention to the Human Capital. We’re a recruiting and HR consulting firm specializing in connecting employers nationwide with the most qualified talent across a variety of industries and business functions.
Our primary focus is on North American and Italian clients and we provide a complete suite of HR solutions, including Executive & Management Search, HR Consulting, and Flexible Staffing.
We are a team of people with international backgrounds, different expertise and seniority. We were brought together by our common passion in the key element that makes any organization possible: the human element.
We are passionate about what we do and enjoy and have fun doing it. Our approach is very personable and we obsess over one constant: uncompromising quality.