ZipRecruiter

Log In

2

Remote Computer It Jobs in Arizona (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $24/hr

... Technology's managed IT services environment through tickets, chat, and phone support. This role ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Columbia Banking System, Inc.

Senior IT Auditor

Phoenix, AZ · On-site +1

$93.30K - $122.60K/yr

Compliance, Legal, Banking Regulatory, Information Technology, Information Security, Data Analytics ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

CommonSpirit Health

IT Process Manager

Phoenix, AZ · Remote

Job Summary and Responsibilities This is a remote position. As a Process Manager, you will lead ... An Information Technology (IT) Process Manager focuses on optimizing and improving IT-related ...

Power Design, Inc.

IT Field Engineer

Phoenix, AZ · On-site +1

Associate's degree in Information Technology, Computer Science, or related field required; Bachelor's degree preferred. * 1-3 years of IT experience in a field support or infrastructure role.

Insight

$140/hr

Requisition Number: 104732 Sr Mgr IT Service Delivery Location ... You will have the flexibility to work fully remote (based on business needs) Salary : $140-150k ...

ontrac

IT Product Owner - Remote

Louisville, KY · On-site +1

$84K - $126K/yr

You thrive in an Agile environment, adapting priorities and decisions as information evolves. * You stay curious and customerfocused, continuously deepening your understanding of user workflows and ...

next page

Showing results 1-20

People also search for

All JobsComputer It JobsRemote Computer It JobsRemote Computer It Jobs in Arizona

Remote Computer It information

What are the key skills and qualifications needed to thrive as a Remote Computer IT professional, and why are they important?

To thrive as a Remote Computer IT professional, you need a solid understanding of computer networks, troubleshooting, and system administration, typically backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is commonly required. Strong problem-solving abilities, self-motivation, and clear communication are essential soft skills for addressing technical issues and supporting users remotely. These competencies ensure consistent system uptime, effective remote support, and high customer satisfaction in distributed work environments.

How do remote Computer IT professionals typically collaborate with on-site teams to resolve technical issues?

Remote Computer IT professionals often use a combination of communication tools like video conferencing, chat platforms, and remote desktop software to troubleshoot and resolve issues alongside on-site staff. They may coordinate with local team members to gain physical access to hardware or perform tasks that require hands-on support. Regular virtual meetings and clear documentation are key to ensuring alignment and minimizing downtime. Collaboration skills and proactive communication are essential for success in a remote IT environment.

What is a Remote Computer IT professional?

A Remote Computer IT professional is someone who provides technical support, troubleshooting, and management of computer systems and networks from a remote location. They help individuals or organizations solve software, hardware, and connectivity issues without being physically present on-site. These professionals often use remote access tools to diagnose and fix problems, install updates, and ensure the security and efficiency of IT systems. Remote IT roles are common in businesses that support remote work or distributed teams.

What is the difference between Remote Computer IT vs Remote Network Technician?

AspectRemote Computer ITRemote Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentRemote support for hardware/software issues, troubleshooting, system setupRemote network monitoring, configuring routers/switches, network troubleshooting
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise network management, ISP providers

Remote Computer IT professionals focus on hardware, software, and system support remotely, while Remote Network Technicians specialize in network infrastructure and connectivity issues. Both roles require technical certifications and often work in similar industries, but their core responsibilities differ in scope and focus.

What cities in Arizona are hiring for Remote Computer It jobs? Cities in Arizona with the most Remote Computer It job openings:
Remote Computer It jobs near you
IT Help Desk Level 1

IT Help Desk Level 1

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$17 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Company Description
Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.
Role Summary
The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.
This role follows an L2 development track. New hires participate in structured onboarding and training and transition into the Service Delivery Technician II level upon successful completion of defined training milestones.
Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00-$24.00/hour depending on experience.
Schedule: Monday-Friday, 8:00 AM-5:00 PM (Arizona)
Key Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.
Qualifications
  • High school diploma required
  • CompTIA A + certification required
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits
Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration - where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:
  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

Apply