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The Application Support team is accountable for installing, configuring, monitoring and maintaining Sirva applications. As an Application Support Engineer, you will contribute to Sirva success by providing Tier 2 support for Sirva applications. This role will acquire and maintain in-depth knowledge of Sirva applications to troubleshoot and resolve incidents within agreed service levels. The incumbent will identify continuous improvement opportunities and lead projects to improve application reliability and performance. The Application Support Engineer will provide coaching to other Application Support team members.

Essential Functions and Responsibilities

% of time

(must total to 100%)

Description of Duty

50%

Provide Tier 2 support to Sirva applications and escalate to Tier 3 as required.

20%

Identify, document and address root cause for application problems. Lead projects and initiatives to improve application reliability and/or performance. Create and maintain comprehensive application documentation including but not limited to details on architecture, configuration, integration, operational procedures, and known errors. Plan, configure, and maintain monitoring for Sirva applications to ensure meaningful information is provided when action is required. Respond to and investigate all alerts in a timely manner to understand the cause and adjust monitoring as required.

10%

Install, configure and maintain Sirva applications ensuring consistency across environments.

20%

Collaborate with multiple team members within Application Support and from other technical and non-technical teams.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience
• Microsoft MCSE (Server Infrastructure) certification is an asset

Qualifications and Experience Requirements

• 5+ years' experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack - IIS 7+, MS .Net, SQL Server
• Experience in web application development, knowledge of the complete software lifecycle including an understanding of software test techniques
• Proficient with MS Transact-SQL
• Experience with Azure DevOps
• Experience with PowerShell
• Ability to drive continuous improvement from a people, process, and technology perspective
• Experience with monitoring tools: Solarwinds
• Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset
• Possess an understanding of SDLC and ITIL Change Management Process
• Experience using defect tracking tools to document and process documentation, hardware and software defects
• Excellent communication and interpersonal skills
• Ability to work with minimal to no supervision, and provide proactive updates to their leadership team
• Ability to foster a team environment through transparency and collaboration
• Ability to multi-task in a dynamic working environment
• Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

• Position Title: Application Support Engineer
• Salary Range: $57,000-$78,000 CAD
• Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

• Vacancy Status: This posting reflects an existing vacancy within our organization.

#LI-Remote

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.