Remote Complete Call Solutions Jobs in Fort Wayne, IN

SOLUTIONS ENGINEER

Purpose

The Solutions Engineer supports the sales team by rapidly translating client needs into actionable, client-focused solutions. This role prioritizes speed, collaboration, and momentum over perfection—recognizing that timely delivery, clear documentation, and continuous iteration drive better client outcomes than delayed precision. Solutions Engineer partners closely with clients and internal teams to move opportunities forward efficiently while ensuring solutions remain aligned to Corsica standards and client business objectives.

Responsibilities

The responsibilities of this position include:

• Rapidly develop and deliver client-facing solutions, including Statements of Work (SOWs) and Bills of Material (BOMs), with a bias toward speed, iteration, and forward progress.
• Collaborate with Sales and internal technical teams to translate client requirements into clear, supportable architectures aligned with Corsica standards.
• Consult directly with clients and internal stakeholders to clarify requirements, document assumptions, and adjust solutions as new information becomes available.
• Partner with delivery and project teams to ensure sales-scoped solutions are actionable, complete, and ready for implementation.
• Maintain strong working knowledge of Corsica’s service catalog, core technologies, and evolving offerings.
• Contribute to the evaluation of new products, services, and solution approaches, including support for proofs of concept when required.
• Actively participate in Sales and Sales Engineering workflows, ensuring opportunities are documented and compliant with company processes.
• Accurately and consistently document time, activities, and progress in the PSA to ensure visibility, accountability, and operational efficiency.

Competencies and Qualities

Qualified candidates must meet the following job requirements:

• Ability to quickly assess technical requirements, identify key risks and dependencies, and guide solutions through all stages of the sales process to drive successful client outcomes.
• Ability to balance strategic solution design with hands-on execution in a fast-paced, consulting-driven environment.
• Ability to exercise strong independent judgment, make informed assumptions, and move work forward with limited oversight.
• Ability to operate effectively under pressure, manage multiple priorities, and meet aggressive timelines without sacrificing forward progress.
• Consistently meets or exceeds client and corporate expectations for responsiveness, quality, professionalism, and technical expertise.
• Possess strong analytical, organizational, and problem-solving skills with the ability to structure ambiguous requirements into actionable solutions.
• Proven track record of delivering work on time, maintaining momentum, and meeting defined objectives.
• Demonstrates ownership and accountability for work from initial discovery through solution handoff and delivery readiness.
• Possess clear, concise communication skills—both written and verbal—capable of engaging technical and non-technical audiences.
• Client-focused, consultative, and outcome-oriented.
  Professional, detail-aware, and comfortable operating with incomplete information.

Education, Experience, and Certifications

Required

• 7+ years of hands-on experience in IT, including roles in engineering, systems, networking, cloud, security, or related technical disciplines.
• Demonstrated experience supporting or leading pre-sales solution design, scoping, or consulting activities.

Preferred

• 4+ year in Solutions Engineer or similar role
• Experience with Autotask CRM/PSA.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

The position typically operates in a remote work environment. This role will also be expected to make use of specialized software for troubleshooting and maintaining systems and infrastructure.

Travel

This position does not require any regular travel; however, on rare occasions, overnight travel may be required to other Corsica locations.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop or kneel, talk or hear. The employee must occasionally lift or move up to 50 pounds without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Position Type/Expected Hours

The position is full-time. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm, with additional hours as needed to complete objectives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.