Portage, MI · On-site +1
$124K - $207K/yr
Develop statistical analysis plans, including methodology, derived variables, data handling rules ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...
Portage, MI · On-site +1
$124K - $207K/yr
Develop statistical analysis plans, including methodology, derived variables, data handling rules ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...
$9.71 - $14.14
10% of jobs
$17.53 is the 25th percentile. Wages below this are outliers.
$14.14 - $18.58
20% of jobs
The median wage is $21.58 / hr.
$18.58 - $23.01
30% of jobs
$23.01 - $27.44
13% of jobs
$28.55 is the 75th percentile. Wages above this are outliers.
$27.44 - $31.88
11% of jobs
$31.88 - $36.31
4% of jobs
$36.31 - $40.74
4% of jobs
$40.74 - $45.18
4% of jobs
$45.18 - $49.61
2% of jobs
$49.61 - $54.04
1% of jobs
$54.04 - $58.47
1% of jobs
$9
$27
$58
A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.
One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.
To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.
For Remote Complaint Handling jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Remote Complaint Handling jobs in Michigan are:
Cities in Michigan with the most Remote Complaint Handling job openings:
$124K - $207K/yr
Full-time
Posted 12 days ago
Stryker is seeking a Staff Biostatistician to join our Instruments division. This is a U.S.-based remote position, with preference for candidates located in the Eastern or Central time zones.
As the Staff Biostatistician, you will support the design, analysis, and interpretation of clinical research data across the product development lifecycle. This role combines statistical leadership, clinical trial support, and scientific collaboration to ensure high-quality analyses that inform research, regulatory submissions, publications, and business decisions. You will work closely with cross-functional teams and clinical investigators while serving as a key statistical expert for assigned studies.
This individual contributor role requires independent application of statistical expertise to support clinical research programs, evaluate study data, develop analytical strategies, and deliver accurate, timely statistical outputs for internal and external stakeholders.
What You Will Do
Develop statistical analysis plans, including methodology, derived variables, data handling rules, analysis populations, and table, listing, and figure specifications.
Lead statistical support for clinical trials by analyzing study data and generating statistical outputs, reports, and study deliverables.
Contribute statistical content to clinical trial protocols, regulatory documentation, study reports, and scientific publications.
Perform statistical analyses using SAS and other analytical tools to support clinical research, operational metrics, and data-driven decision-making.
Design and evaluate technical solutions, databases, and analytical processes that improve clinical trial execution and data evaluation.
Collaborate with clinical, data management, regulatory, and research teams to support protocol design, study conduct, and interpretation of results.
Present statistical findings to project teams and explain analysis methods and outcomes to both technical and non-technical stakeholders.
Mentor junior statisticians and support the development of statistical standards, procedures, and best practices.
What You Need
Required
Master's degree in Statistics, Biostatistics, or a related quantitative field with medical research content.
Minimum 4 years of relevant biostatistics experience, inclusive of postgraduate experience.
Experience supporting clinical trials through statistical analysis plan development, data analysis, and reporting.
Knowledge of clinical trial design, statistical methodologies, and regulatory requirements applicable to clinical research.
Preferred
Proficiency with SAS analytical software.
Experience working with relational databases and clinical research data management systems.
Experience supporting scientific publications, including abstracts, posters, and peer-reviewed manuscripts.
Knowledge of FDA regulations, Good Clinical Practice (GCP), and ISO 14155 requirements.
United States of America Pay Ranges:
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Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.