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Remote Community Manager Jobs in Cromwell, CT (NOW HIRING)

EnthuZiastic

Growth Hacker - Remote

Hamden, CT · Remote

About Us Our mission is to bring people together and connect them into a community to nurture each ... Budget Management: * Manage and allocate budgets effectively across various growth channels ...

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Remote Community Manager information

See Cromwell, CT salary details

$31.4K

$59.7K

$93.7K

How much do remote community manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote community manager in Cromwell, CT is $59,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What is a remote community manager?

A Remote Community Manager is responsible for building, engaging, and maintaining online communities for a brand, organization, or product. They interact with community members, moderate discussions, foster engagement, and implement strategies to grow and nurture the community. This role often involves managing social media, forums, or other digital platforms, as well as analyzing community feedback to improve engagement. Remote Community Managers work from anywhere, using digital tools to communicate and collaborate with teams and community members. Their goal is to create a positive and active online environment that supports the organization's mission.

What are some of the main challenges remote community managers face, and how can they be addressed?

One of the main challenges Remote Community Managers encounter is maintaining active engagement and positive interactions across diverse, online communities without face-to-face contact. Managing conflicts, moderating discussions, and preventing spam or inappropriate content also require constant vigilance and quick decision-making. To address these challenges, it's helpful to establish clear community guidelines, use reliable moderation tools, and develop routines for regular communication with members. Successful Remote Community Managers also stay adaptable and proactive, consistently encouraging participation and recognizing member contributions to foster a sense of belonging. Collaborating closely with marketing, product, or support teams can further help align community initiatives with broader company goals.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and social media management, often supported by a background in communications or marketing. Familiarity with platforms such as Discord, Slack, Facebook Groups, and community management tools like Hootsuite or Sprout Social is common, and certifications in community management or digital marketing can be advantageous. Strong written communication, empathy, conflict resolution, and problem-solving skills help you build rapport and maintain a positive community atmosphere. These abilities ensure you can effectively foster engagement, support community growth, and manage interactions in a remote environment.

What job categories do people searching Remote Community Manager jobs in Cromwell, CT look for?

The top searched job categories for Remote Community Manager jobs in Cromwell, CT are:

What cities near Cromwell, CT are hiring for Remote Community Manager jobs?

Cities near Cromwell, CT with the most Remote Community Manager job openings:

Remote Community Manager jobs near you
Infographic showing various Remote Community Manager job openings in Cromwell, CT as of August 2026, with employment types broken down into 6% Internship, and 94% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,690 per year, or $28.7 per hour.

Senior Client Success Manager

Finalsite

Glastonbury, CT • Remote

Full-time

Posted 11 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor, understanding client organizational structure (K-12, charter, independent) and strategic goals.
  • Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation.
  • Value and Adoption Driver: Maximize product adoption and demonstrate platform value to reinforce client investment and loyalty.
  • Growth Identification: Proactively identify, qualify, and transition upsell and cross-sell opportunities to the Sales team.
  • Supplemental Services Sales: Proactively sell training and consulting services to accelerate and deepen product adoption.
  • Risk Management: Monitor client health (scores, CSAT/NPS, usage) and proactively implement strategic interventions to mitigate churn risk.
  • Client Advocacy: Act as the internal advocate, coordinating cross-functional teams to remove technical, commercial, or operational roadblocks.
  • Internal Leadership: Identify and lead cross-organizational conversations to improve communication and reduce friction.
  • Market and Industry Expertise: Serve as a knowledge leader for market trends, industry developments, and competitor strategies.
  • Team Support and Mentorship: Play a support role in other team members' projects and success meetings, and provide mentorship opportunities by inviting them into your projects.
  • Innovation and Adaptability: Adapt to changes in the market, customer needs, and technology, and introduce innovative strategies, processes, or products for growth.
  • Process Excellence: Ensure data integrity by completing all tasks in the Client Success Platform (ChurnZero), SalesForce, and adhering to team SOPs. Consistently execute and log all required engagement activities for proactive and timely client portfolio support.
QUALIFICATIONS AND SKILLS
  • 5-7 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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