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Remote Community Guide Jobs in New York (NOW HIRING)

Greenpark

Community Manager (US)

New York, NY · On-site +1

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... guide us. About the role This is a dedicated social media role with the ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Greenpark

Community Manager (US)

New York, NY · Remote

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... We Strive,Acting Together,With Kindnessare the values that guide us. About the role This is a ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Forhyre

Community Manager & Moderator

New York, NY · Remote

Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for ... Guide them toward our free utility tools and seamlessly connect them to verified educational ...

Greenpark

Community Manager (US)

New York, NY · Remote

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency ... guide us. About the role This is a dedicated social media role with the primary objective of ...

Never Ending Travels

Remote Travel Coordinator

Queens, NY · On-site +1

$47K - $75K/yr

We guide you step-by-step • Join a vibrant community - Monthly Zooms, mentorship & daily support • Travel like an insider - Enjoy exclusive rates and global discounts 🌟 What You'll Do: 🔹 ...

Never Ending Travels

Remote Travel Coordinator

Queens, NY · On-site +1

$47K - $75K/yr

We guide you step-by-step • Join a vibrant community - Monthly Zooms, mentorship & daily support • Travel like an insider - Enjoy exclusive rates and global discounts 🌟 What You'll Do: 🔹 ...

Aprio

Aprio Talent Community

Hackensack, NJ · On-site +1

... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ... Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an ...

Aprio

Aprio Talent Community

New York, NY · On-site +1

... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ... Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an ...

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Remote Community Guide information

What is a remote community guide?

A Remote Community Guide is a professional who helps manage, support, and engage members of an online community from a remote location. They facilitate discussions, answer questions, enforce community guidelines, and help foster a positive, inclusive environment. Their role often includes moderating content, organizing virtual events, and providing resources to community members. Remote Community Guides use digital communication tools to connect with members and ensure that the community remains active and welcoming.

What are some common challenges faced by remote community guides, and how can they effectively manage them?

Remote Community Guides often encounter challenges such as fostering engagement in a virtual environment, handling conflicts between members, and maintaining a positive and inclusive community culture. To manage these, Guides use clear communication, set community guidelines, and frequently interact with members through online events or discussions. Proactively addressing issues and being available across different time zones helps maintain trust and encourages active participation within the community.

What are the key skills and qualifications needed to thrive as a remote community guide, and why are they important?

To thrive as a Remote Community Guide, you need strong communication skills, experience in online community management, and a solid understanding of digital engagement strategies. Familiarity with community platforms like Discord, Slack, or Facebook Groups, as well as tools for moderation and analytics, is typically required. Empathy, conflict resolution, and proactive problem-solving are essential soft skills for building trust and fostering a positive community atmosphere. These skills and qualities are crucial for ensuring active participation, resolving issues efficiently, and maintaining a safe, welcoming online environment.

What is the difference between Remote Community Guide vs Remote Customer Support Specialist?

AspectRemote Community GuideRemote Customer Support Specialist
CredentialsBasic customer service skills, familiarity with community platformsCustomer service experience, communication skills
Work EnvironmentOnline community platforms, social media, forumsHelpdesk software, email, chat systems
Industry UsageCommunity engagement, social platforms, non-profitsRetail, tech, service industries
Search/Comparison IntentUnderstanding community engagement rolesCustomer support roles and skills

The Remote Community Guide focuses on engaging and managing online communities, often within social platforms or forums, requiring skills in moderation and community building. In contrast, a Remote Customer Support Specialist primarily handles customer inquiries via support channels, emphasizing communication and problem-solving skills. While both roles involve online interaction, the Community Guide centers on fostering community relationships, whereas the Customer Support Specialist concentrates on resolving customer issues.

What are popular job titles related to Remote Community Guide jobs in New York? For Remote Community Guide jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Community Guide jobs in New York look for? The top searched job categories for Remote Community Guide jobs in New York are:
What cities in New York are hiring for Remote Community Guide jobs? Cities in New York with the most Remote Community Guide job openings:
Remote Community Guide jobs near you

Community Response & Engagement Specialist (Remote)

World Education Services

Manhattan, NY • On-site, Remote

$70K - $95K/yr

Full-time

Posted 17 days ago

Job description

Title: Community Response & Engagement Specialist
Department: Business Development and Marketing
Reporting to: AD, Digital and Partner Marketing
Compensation: $70K - 95K USD
Location: USA - Remote
Who We Are:
World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.
About the Opportunity:
The Community Response & Engagement specialist is responsible for monitoring and addressing high-visibility online community discussions related to World Education Services (WES); to include but not limited to Reddit, Google, Yelp, LinkedIn. This role ensures that accurate, current information about WES services, processes, and policies is represented in public forums that significantly influence customer perception, Google search results, and generated answers.
The role reports into the Associate Director, Digital and Partner Marketing and operates with a measured, risk-aware approach, emphasizing factual clarification, misinformation mitigation, and redirection to official support channels without creating unmanaged customer service obligations or community moderation responsibilities.
What You'll Do:
Community Monitoring & Insights
  • Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
  • Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
  • Track recurring questions, pain points, or misunderstandings surfacing in community conversations.

Information Accuracy & Misinformation Management
  • Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
  • Correct misinformation or outdated narratives that could materially mislead prospective users.
  • Ensure all responses align with current policies, approved messaging, and organizational values.

Risk Management & Escalation
  • Assess sensitivity and potential reputational risk before engaging in discussions.
  • Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders (Business Development, Customer Service, Policy, Legal, Communications, Leadership).
  • Avoid direct engagement on individual case handling or scenarios requiring personalized support.

Customer Direction & Enablement
  • Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
  • Reinforce the role of official WES channels as the primary source of authoritative information.

Cross-Functional Collaboration
  • Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume.
  • Share insights regularly with Customer Experience, Marketing, Product, and Communications teams to inform:
  • FAQ and documentation improvements
  • Process clarity opportunities
  • Proactive content or messaging updates

Governance & Brand Representation
  • Maintain a credible, respectful, and professional presence that reflects WES's mission and values.
  • Participate selectively and intentionally, without positioning WES as an always-on community moderator.
  • Follow approved engagement guidelines and escalation protocols at all times.

Your Experience:
Required
  • Bachelor's degree in marketing or a related field or equivalent relevant work experience.
  • 3-5 years professional experience in online community management
  • Strong written communication and judgment in public facing environments
  • Deep understanding of customer experience, digital reputation, and online community dynamics
  • Ability to balance transparency with risk management
  • Comfort working across Product, Marketing, Customer Service, and Communications teams
  • High discretion, credibility, and sensitivity to brand trust
  • Strong alignment with WES mission and values and demonstrates a growth mindset
Desired
  • Experience in the education and/or non-profit space.
  • French-speaker

What We Offer:
Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.
  • Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
  • Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
  • Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
  • Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
  • Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

Values:
  • Opportunity - We open doors so people can build better futures.
  • Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
  • Equity - We uphold fairness and justice in our work and actions.
  • Enterprising - We are resourceful, inventive, and driven.

Inclusive Recruitment Process:
We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.
Our Commitment:
World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.
For more information about WES, please visit our website at www.WES.org
This position is an existing vacancy and is currently open for hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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