Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by ...
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Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by ...
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Remote Commerce Writer information
What is a remote commerce writer?
A Remote Commerce Writer is a professional who creates content designed to inform and influence readers about products and services, typically for digital publications or e-commerce platforms. Working remotely, they research products, write reviews, buying guides, and promotional articles that help drive online sales and affiliate revenue. Their work often involves SEO optimization, collaborating with editors and marketing teams, and staying updated on the latest trends in e-commerce. This role requires strong writing skills, attention to detail, and the ability to work independently from any location.
What are the key skills and qualifications needed to thrive as a remote commerce writer?
To thrive as a Remote Commerce Writer, you need strong writing skills, a keen understanding of SEO, and familiarity with digital content strategies, often supported by a degree in journalism, communications, or a related field. Proficiency in content management systems (like WordPress), affiliate marketing platforms, and analytics tools is typically required. Excellent time management, adaptability, and effective communication skills help you meet deadlines and collaborate remotely with editors and teams. These abilities ensure that commerce content is engaging, optimized for search, and drives revenue while maintaining editorial standards.
How does a remote commerce writer typically collaborate with editors and other team members when working from different locations?
As a Remote Commerce Writer, you'll regularly collaborate with editors, SEO specialists, and sometimes product or affiliate teams through digital communication tools like Slack, email, and project management platforms. Editors usually provide assignments, feedback, and deadlines, while team meetings (often held via video calls) help ensure alignment on content strategy and priorities. Clear, proactive communication is essential, as is the ability to adapt to asynchronous workflows and shared documents. This collaborative, digital-first environment allows for flexibility but requires strong organizational and interpersonal skills to maintain productivity and meet goals.
What is the difference between Remote Commerce Writer vs Remote Content Writer?
| Aspect | Remote Commerce Writer | Remote Content Writer |
|---|---|---|
| Required Credentials | Writing experience, e-commerce knowledge, SEO skills | Writing experience, general SEO skills, content creation |
| Work Environment | Online, flexible, e-commerce platforms | Online, diverse industries, various topics |
| Employer & Industry Usage | Retail, online marketplaces, brands | Media, marketing agencies, blogs |
| Search & Comparison Intent | Understanding e-commerce content roles | General content creation roles |
The main difference is that Remote Commerce Writers focus on creating product descriptions, category pages, and e-commerce content, requiring knowledge of online retail and SEO. Remote Content Writers produce a broader range of content across industries, often with less emphasis on e-commerce specifics. Both roles involve remote work and require strong writing skills, but their industry focus and content types differ.
What are popular job titles related to Remote Commerce Writer jobs in Vermont?
For Remote Commerce Writer jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Remote Commerce Writer jobs in Vermont look for?
The top searched job categories for Remote Commerce Writer jobs in Vermont are:
What cities in Vermont are hiring for Remote Commerce Writer jobs?
Cities in Vermont with the most Remote Commerce Writer job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Company: ConnexPay
Location: Remote – U.S.-Based | Atlanta, GA | Dallas, TX
Job Type: Full-Time
Reports To: VP of IT Operations
About ConnexPay:
Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single global platform.
Our technology enables businesses to manage B2B payment needs—including payment acceptance, fraud management, and supplier payments—through one integrated solution. ConnexPay supports a wide range of industries and payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, media, and advertising.
At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration, and open communication. We believe behaviors drive culture, and culture drives results. We work as one team with a shared commitment to our customers and each other.
About the Opportunity:
ConnexPay is seeking an experienced Enterprise Support Engineer II to provide advanced technical support across our enterprise environment.
This is a hands-on Level II support position for an experienced technical professional who can troubleshoot complex hardware, software, Microsoft 365, networking, operating system, and enterprise application issues while also serving as a resource and mentor to Level I support engineers.
The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with teams throughout the organization.
This position requires a combination of strong technical troubleshooting skills, excellent communication, independent problem-solving, and the ability to mentor less-experienced support team members.
Key Responsibilities:
- Provide Level II technical support for complex issues involving enterprise software, hardware, operating systems, networking, and business applications.
- Troubleshoot and resolve escalated support tickets while maintaining timely and professional communication with users.
- Provide technical guidance and mentorship to Level I Enterprise Support Engineers.
- Share technical knowledge and best practices related to ConnexPay systems and support procedures.
- Design, build, and maintain an effective technical equipment and hardware inventory system.
- Help coordinate support schedules to maintain appropriate coverage during peak periods and critical incidents.
- Develop, document, and implement technical support processes and best practices to improve response and resolution times.
- Analyze support tickets, recurring technical issues, and user feedback to identify trends and opportunities for improvement.
- Recommend and help implement solutions that reduce recurring issues and improve the overall support experience.
- Collaborate cross-functionally with Sales, Finance, Marketing, Development, and other teams to understand technical requirements and support business needs.
- Conduct one-on-one training sessions for employees and users on new systems, applications, processes, and updates.
- Develop reports and monitor key performance indicators (KPIs) related to support efficiency and effectiveness.
- Maintain accurate documentation of technical issues, solutions, procedures, and system information.
- Stay current on emerging technologies, enterprise IT practices, and industry trends.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or a closely related role.
- Hands-on Microsoft 365 experience and knowledge required.
- Demonstrated experience troubleshooting complex technical issues in an enterprise environment.
- Strong knowledge of networking concepts, operating systems, hardware, and enterprise applications.
- Experience working with technical support ticketing systems and remote support tools.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to explain technical information clearly to both technical and non-technical users.
- Ability to work independently, prioritize multiple issues, and operate effectively in a fast-paced environment.
- Ability to collaborate effectively across departments and technical teams.
- Experience mentoring, assisting, or providing technical guidance to junior support professionals.
Preferred Qualifications:
The following experience is a plus:
- Atlassian software suite
- Microsoft Azure services
- ITIL certification
- CompTIA certification
- Microsoft professional certifications
- Experience developing or improving enterprise IT support processes
- Experience tracking support KPIs and analyzing ticket trends
Benefits & Perks:
ConnexPay offers a competitive compensation and benefits package, including:
- Unlimited PTO – Flexibility to take time away when needed without a predetermined number of PTO days.
- 401(k) with company match – Immediate eligibility to participate in the company retirement plan.
- Medical, dental, and vision insurance options
- Company-paid life and AD&D insurance
- Flexible work environment – Work remotely from a U.S.-based home or from our Atlanta or Dallas offices.
- Autonomy and ownership – Independence and responsibility within your role.
- Career growth opportunities – Opportunities to advance as ConnexPay continues to scale and grow.
Equal Employment Opportunity:
ConnexPay is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
About ConnexPay
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Saint Paul, MN, US
Year founded
2017