Iowa, IA · Remote
$15/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...
Iowa, IA · Remote
$15/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...
$12.67 - $14.20
3% of jobs
$14.20 - $15.74
7% of jobs
$15.74 - $17.27
14% of jobs
$17.33 is the 25th percentile. Wages below this are outliers.
$17.27 - $18.81
16% of jobs
The median wage is $19.80 / hr.
$18.81 - $20.35
15% of jobs
$20.35 - $21.88
15% of jobs
$22.57 is the 75th percentile. Wages above this are outliers.
$21.88 - $23.42
11% of jobs
$23.42 - $24.95
10% of jobs
$24.95 - $26.49
5% of jobs
$26.49 - $28.02
2% of jobs
$28.02 - $29.56
2% of jobs
$12
$20
$29
| Aspect | Remote Collections | Remote Accounts Payable Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer experience in finance or collections | High school diploma or equivalent; accounting or finance certification preferred |
| Work Environment | Remote, often in call centers or office settings | Remote, typically in finance or accounting departments |
| Employer & Industry Usage | Financial institutions, debt collection agencies, healthcare, retail | Corporations, finance departments, accounting firms |
| Common Search & Comparison Intent | Understanding roles in debt recovery and payment collection | Managing payables and vendor payments remotely |
Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.
The most popular types of Collections jobs in Des Moines, IA are:
The top searched job categories for Remote Collections jobs in Des Moines, IA are:
Cities near Des Moines, IA with the most Remote Collections job openings:
$15/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 20 days ago
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role, you’ll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. You’ll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery.
This is an entry-level position with paid training. No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities:
Answer inbound calls and place outbound calls in a courteous, professional manner
Listen to customers, understand their needs, and provide effective resolutions
Coordinate with vendors and partners to manage dispatch operations
Accurately document customer claims and update internal systems
Follow all policies, scripts, and procedures to ensure compliance and consistency
Use training and knowledge resources to provide accurate, timely support
Handle sensitive information with confidentiality
Escalate complex issues to supervisors or managers as needed
Troubleshoot, problem-solve, and ensure first-call resolution whenever possible
Attend training sessions and stay up to date on program updates and processes
Meet all attendance, reliability, and scheduling requirements
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Required
Must be 18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Typing speed of 20+ WPM with accuracy
Reliable high-speed wired internet (20Mbps+ download required)
Excellent organization, troubleshooting, and conflict resolution skills
Dependable, punctual, and able to work scheduled shifts (including during training)
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Strong team player with positive interpersonal skills
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
Prior work-from-home experience
State or federal work experience
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role, you’ll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. You’ll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery.
This is an entry-level position with paid training. No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities:
Answer inbound calls and place outbound calls in a courteous, professional manner
Listen to customers, understand their needs, and provide effective resolutions
Coordinate with vendors and partners to manage dispatch operations
Accurately document customer claims and update internal systems
Follow all policies, scripts, and procedures to ensure compliance and consistency
Use training and knowledge resources to provide accurate, timely support
Handle sensitive information with confidentiality
Escalate complex issues to supervisors or managers as needed
Troubleshoot, problem-solve, and ensure first-call resolution whenever possible
Attend training sessions and stay up to date on program updates and processes
Meet all attendance, reliability, and scheduling requirements
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Required
Must be 18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Typing speed of 20+ WPM with accuracy
Reliable high-speed wired internet (20Mbps+ download required)
Excellent organization, troubleshooting, and conflict resolution skills
Dependable, punctual, and able to work scheduled shifts (including during training)
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Strong team player with positive interpersonal skills
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
Prior work-from-home experience
State or federal work experience
All MCI Locations
Subject to the program and location of the position
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Computer and electronic product manufacturing
1,001 - 5,000 Employees
Ashburn, VA, US