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Remote Collections Supervisor Jobs in Illinois (NOW HIRING)

GATX

Sr Collection Specialist

Chicago, IL · On-site +1

$70K - $86K/yr

Proficiency and/or work experience in collections. * SAP experience is extremely helpful ... This is a remote position; however, candidates must be based in the Chicago area to attend initial ...

GATX

Sr Collection Specialist

Chicago, IL · On-site +1

$70K - $86K/yr

Proficiency and/or work experience in collections. * SAP experience is extremely helpful ... This is a remote position; however, candidates must be based in the Chicago area to attend initial ...

GATX

Sr Collection Specialist

Chicago, IL · Remote

$70K - $86K/yr

Proficiency and/or work experience in collections. * SAP experience is extremely helpful ... This is a remote position; however, candidates must be based in the Chicago area to attend initial ...

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All JobsCollections Supervisor JobsRemote Collections Supervisor JobsRemote Collections Supervisor Jobs in Illinois

Remote Collections Supervisor information

What is a remote collections supervisor?

A Remote Collections Supervisor is a professional responsible for overseeing a team of collections agents who work from remote locations. Their primary duties include monitoring staff performance, ensuring compliance with company policies and regulations, setting goals, and providing coaching or training as needed. They also handle escalated collection issues, analyze collection data, and report on team progress. Effective communication and organizational skills are essential, as they manage operations virtually.

How does a remote collections supervisor effectively manage and motivate a distributed team?

As a Remote Collections Supervisor, you'll leverage a combination of regular virtual meetings, clear performance metrics, and collaborative digital tools to manage your team effectively. Building rapport and maintaining open communication are key, as you'll need to support team members who may be working in different locations or time zones. Providing timely feedback, recognizing achievements, and offering continuous training opportunities are common strategies to keep remote staff engaged and productive. Most supervisors also track collection goals closely and facilitate problem-solving sessions to address any challenges the team encounters.

What are the key skills and qualifications needed to thrive as a remote collections supervisor, and why are they important?

To thrive as a Remote Collections Supervisor, you need expertise in debt collection processes, leadership skills, and a background in finance or business, often supported by a bachelor's degree or equivalent experience. Familiarity with collections software (like FICO Debt Manager) and CRM systems, as well as knowledge of compliance regulations such as the Fair Debt Collection Practices Act (FDCPA), is crucial. Outstanding communication, problem-solving, and team management abilities help you motivate remote teams and handle challenging customer interactions. These skills ensure effective collections performance, regulatory compliance, and a cohesive virtual work environment.

What is the difference between Remote Collections Supervisor vs Remote Collections Specialist?

AspectRemote Collections SupervisorRemote Collections Specialist
CredentialsHigh school diploma or equivalent; some roles prefer experience in collections or financeHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentSupervises team remotely, manages workflows, and ensures collection targets are metHandles individual collections cases, contacts clients, and follows up on overdue accounts
Industry UsageCommon in finance, banking, and healthcare sectors

The Remote Collections Supervisor oversees collections teams remotely, focusing on team management and target achievement, while the Remote Collections Specialist handles individual collection cases and client contact. Both roles require similar credentials and are prevalent in finance and healthcare industries, but the supervisor has additional responsibilities in team oversight.

What are the most commonly searched types of Collections Supervisor jobs in Illinois?

The most popular types of Collections Supervisor jobs in Illinois are:

Remote Collections Supervisor jobs near you
Infographic showing various Remote Collections Supervisor job openings in Illinois as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Nights. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Consumer Collections Supervisor

ARM Strong Receivables Management, Inc.

Itasca, IL • On-site, Remote

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Brown & Joseph is seeking a Consumer Collections Supervisor as we continue to grow our team! In this role, you will be responsible for leading a team of 10-15 debt collectors while ensuring strong performance, regulatory compliance, and client satisfaction.
Job Description:
Team Leadership:
  • Supervise, coach, and develop collectors; monitor performance metrics (calls, contacts, payment promises, collections, recovery rates); conduct coaching sessions and performance reviews.

Compliance & Quality:
  • Ensure adherence to debt collection regulations (FDCPA, TCPA, Regulation F, and state laws); review calls for quality and compliance; properly manage sensitive accounts (bankruptcy, deceased, attorney-represented, cease-and-desist); handle consumer complaints and maintain audit-ready documentation.

Client & Portfolio Management:
  • Oversee multiple client portfolios, enforce client-specific collection guidelines, monitor portfolio performance, and identify issues that could impact client relationships.

Reporting & Collaboration:
  • Prepare regular performance reports, support client and compliance audits, work with Compliance, Legal, IT, and Client Services on operational issues, and assist with licensing and regulatory requirements.

Qualifications:
  • 3-5+ years consumer collections experience, with at least 2+ years specifically in third-party/agency collections (not first-party/in-house)
  • 1-2+ years in a lead, senior collector, or supervisory role
  • Strong working knowledge of FDCPA, TCPA, Regulation F, FCRA, and state collection agency licensing requirements
  • Proficiency in Excel and client reporting/scorecard formats
  • Bilingual (Spanish/English) optional

Compensation and Benefits:
  • Compensation is an annual salary of $55,000 per year plus quarterly bonus opportunities
  • Great benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy (18 days) and 9 paid holidays
  • 401(k) plan with company matching and immediate vesting

We look forward to you joining the team!
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
ARMStrong Insurance Services Terms and Conditions: Terms and Conditions - ARMStrong Insurance Services
ARMStrong Insurance Services Privacy Policy: https://armstrong-is.com/privacy-policy/

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