Job Overview:
Pay Range: $55hr - $60hr
Requirement/Must Have:
- 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
- Strong, hands-on experience with Node.js / TypeScript.
- Proven experience designing and delivering cloud native solutions on GCP.
- Solid understanding of microservices architecture, APIs, and distributed systems.
- Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
- Experience with IVR, voice bots, or contact center technologies.
- Strong collaboration skills across engineering, product, and operations teams.
- Excellent technical judgment, communication, and problem-solving skills.
Responsibilities:
- Lead solution architecture and technical design for IVR and voice bot initiatives.
- Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.
- Own end to end delivery for complex features, from design through production.
- Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
- Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
- Establish and enforce engineering standards, including code quality, testing, and deployment practices.
- Perform code reviews and mentor engineers, raising the overall technical bar.
- Apply SRE principles to ensure observability, resiliency, and production readiness.
- Ensure solutions comply with security and regulatory requirements (PII / PCI).
Nice to Have:
- Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
- Knowledge of voice flows, call routing, containment, and agent escalation.
- Experience working in regulated or financial services environments.
- Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
- Experience working in Agile delivery models at enterprise scale.
- Demonstrated experience with Agentic 'Vibe Coding' — rapid prototyping and iterative development using AI assisted coding tools, prompts, and agent driven workflows.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.