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Remote Coca Cola Customer Service Jobs in Rochester, MN

HMG Careers

Business Development

Rochester, MN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Coca Cola Customer Service information

See Rochester, MN salary details

$10

$18

$27

How much do remote coca cola customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote coca cola customer service in Rochester, MN is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Coca Cola Customer Service vs Remote Pepsi Customer Service?

AspectRemote Coca Cola Customer ServiceRemote Pepsi Customer Service
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentHome-based, flexible hours, call center setupHome-based, flexible hours, call center setup
Employer & Industry UsagePart of Coca Cola's customer support team in beverage industryPart of Pepsi's customer support team in beverage industry

Both Remote Coca Cola Customer Service and Remote Pepsi Customer Service roles require similar credentials, work environments, and industry context. The main difference lies in the brand they support—Coca Cola versus Pepsi—offering similar job functions within the beverage industry, with comparable work conditions and qualifications.

What is a Remote Coca Cola Customer Service representative?

A Remote Coca Cola Customer Service representative is a professional who provides support to Coca Cola customers from a remote location, typically working from home. Their duties often include answering customer inquiries, resolving complaints, assisting with product information, and processing orders or returns via phone, email, or chat. They are trained to handle a variety of customer issues while upholding the company's standards of service. This role requires strong communication skills, problem-solving abilities, and familiarity with Coca Cola's products and policies.

What are some common challenges faced by remote Coca Cola Customer Service representatives, and how are they typically addressed?

Remote Coca Cola Customer Service representatives often face challenges such as managing high call volumes, maintaining effective communication without in-person support, and adapting to various customer personalities. To address these, the company provides comprehensive training, access to digital knowledge bases, and regular virtual team meetings to foster collaboration. Additionally, representatives have ongoing support from supervisors and technical teams to resolve issues quickly and maintain a positive customer experience.

What are the key skills and qualifications needed to thrive as a Remote Coca Cola Customer Service Representative, and why are they important?

To thrive as a Remote Coca Cola Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center platforms, and Microsoft Office is typically required. Exceptional patience, active listening, and adaptability help representatives excel when addressing diverse customer needs remotely. These skills ensure efficient resolution of customer inquiries, maintain brand reputation, and deliver a positive customer experience.
What are popular job titles related to Remote Coca Cola Customer Service jobs in Rochester, MN? For Remote Coca Cola Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Coca Cola Customer Service jobs in Rochester, MN look for? The top searched job categories for Remote Coca Cola Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Coca Cola Customer Service jobs? Cities near Rochester, MN with the most Remote Coca Cola Customer Service job openings:
Remote Coca Cola Customer Service jobs near you
Infographic showing various Remote Coca Cola Customer Service job openings in Rochester, MN as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,416 per year, or $18.5 per hour.
Crisis Counselor - Fully Remote in Rochester, MN

Crisis Counselor - Fully Remote in Rochester, MN

Protocall Services

Rochester, MN • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Minnesota residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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