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Remote Cloud Support Jobs in Springfield, MA (NOW HIRING)

Finalsite

Staff Site Reliability Engineer

Glastonbury, CT · On-site +1

$180K - $250K/yr

... supporting production systems at scale * Strong expertise in AWS and GCP cloud platforms ... fully remote employment opportunities, however, these opportunities are limited to permanent ...

KēSTA I.T.

AI Engineer 804812

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... Python, cloud technologies, and AI-assisted development tools. The ideal candidate will have ...

Aston Carter

Payroll & Benefits SME

Hartford, CT · On-site +1

$51K - $68K/yr

Support Oracle Fusion Cloud implementation activities, including system configuration, functional ... remote arrangements depending on client requirements. You will work extensively within the Oracle ...

New

Crowe LLP

Workday Absence & HCM Senior Analyst

Hartford, CT · Remote

$91K - $116K/yr

... for supporting the delivery, optimization and maintenance of Workday Absence, Skills Cloud and ... LI-SAW #LI-Remote POSITION REQUIREMENTS: Education Bachelor's degree in Human Resources ...

Finalsite

Senior Database Administrator

Glastonbury, CT · Remote

$135K - $165K/yr

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... LOCATION 100% Remote - Anywhere within the US DUTIES & RESPONSIBILITIES * Database Expertise: Be an ...

Finalsite

Senior Database Administrator

Glastonbury, CT · On-site +1

$135K - $165K/yr

Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and ... LOCATION 100% Remote - Anywhere within the US DUTIES & RESPONSIBILITIES * Database Expertise: Be an ...

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How much do remote cloud support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote cloud support in Springfield, MA is $62.67, according to ZipRecruiter salary data. Most workers in this role earn between $53.41 and $71.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What job categories do people searching Remote Cloud Support jobs in Springfield, MA look for? The top searched job categories for Remote Cloud Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Cloud Support jobs? Cities near Springfield, MA with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you
Staff Site Reliability Engineer

Staff Site Reliability Engineer

Finalsite

Glastonbury, CT • On-site, Remote

$180K - $250K/yr

Full-time

Re-posted 6 days ago

Job description

Job Description
Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community - and thrive. More than 7,000 schools and districts worldwide trust Finalsite's integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION
Finalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE
The Staff Site Reliability Engineer will lead the evolution of Finalsite's infrastructure, reliability, and observability practices across a multi-cloud environment. This role partners closely with engineering leadership to improve CI/CD, environment consistency, scalability, and operational excellence across critical platform initiatives.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Design, improve, and maintain scalable CI/CD pipelines and deployment processes
  • Establish reliable staging and development environments aligned with production standards
  • Build and manage observability practices, including monitoring, alerting, dashboards, and SLO frameworks
  • Partner with engineering teams to support platform modernization and infrastructure reliability
  • Drive Infrastructure-as-Code (IaC) standards and multi-cloud operational consistency across AWS and GCP
  • Provide technical leadership on infrastructure architecture, reliability, and operational best practices
  • Support incident response, system reliability, and operational readiness initiatives
  • Utilize AI-assisted development tools to support infrastructure analysis and improvement efforts
QUALIFICATIONS AND SKILLS
Basic Qualifications
  • At least 10 years of experience as a Staff SRE or senior-level infrastructure engineer supporting production systems at scale
  • Strong expertise in AWS and GCP cloud platforms
  • Familiarity with queue-based or event-driven architectures and autoscaling technologies
  • Experience designing and improving CI/CD infrastructure and deployment automation
  • Hands-on Kubernetes operations experience, including scalability and workload reliability
  • Experience with observability tools, monitoring strategies, and incident management practices
  • Proficiency with Infrastructure-as-Code tools such as Terraform or comparable technologies
  • Strong communication and collaboration skills across engineering teams
  • Experience using AI-assisted development tools such as Claude Code, Codex, or similar technologies

Preferred Qualifications
  • Experience supporting platform modernization or large-scale migration initiatives
  • Experience supporting multi-tenant SaaS environments
  • Background leading or advancing modern SRE practices within infrastructure teams
  • Familiarity with Ruby/Rails or Python deployment environments
  • Experience within EdTech, SaaS, or other highly available production environments
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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