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Remote Cloud Support Jobs in Springfield, MA (NOW HIRING)

Sr. Cloud Architect

Hartford, CT · On-site +1

$137K - $205K/yr

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office ... This will be a HANDS-ON role building IaC and Cloud platforms to support POCs of new technologies.

New

We are determined to support both individuals and communities in reaching a better financial future ... This role is remote with the expectation that candidates are based near one of the following Voya ...

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

... be remote with travel to Glastonbury, CT. What you will do: Network Architecture & Engineering * Design, implement, and maintain enterprise network infrastructure supporting hybrid cloud and on ...

Senior Network Engineer

Glastonbury, CT · On-site +1

$104K - $142K/yr

... be remote with travel to Glastonbury, CT. What you will do: Network Architecture & Engineering * Design, implement, and maintain enterprise network infrastructure supporting hybrid cloud and on ...

... supporting production systems at scale * Strong expertise in AWS and GCP cloud platforms ... fully remote employment opportunities, however, these opportunities are limited to permanent ...

AI Engineer

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... Python, cloud technologies, and AI-assisted development tools. The ideal candidate will have ...

... supports scaling and productionization of the solutions with built in scalability, security and ... This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office ...

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Remote Cloud Support information

See Springfield, MA salary details

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How much do remote cloud support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote cloud support in Springfield, MA is $62.67, according to ZipRecruiter salary data. Most workers in this role earn between $53.41 and $71.39 per hour, depending on experience, location, and employer.

What is a remote cloud support?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What are the key skills and qualifications needed to thrive as a remote cloud support?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by remote cloud support, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Remote Cloud Support jobs in Springfield, MA?

For Remote Cloud Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Cloud Support jobs in Springfield, MA look for?

The top searched job categories for Remote Cloud Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Cloud Support jobs?

Cities near Springfield, MA with the most Remote Cloud Support job openings:

Sr. Cloud Architect

The Hartford

Hartford, CT • On-site, Remote

$137K - $205K/yr

Full-time

Posted yesterday

New


The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

56th of 310 rated insurance


Job description

Sr Cloud Engineer - IE07NE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford's Data Analytics and AI Office (DAIO) - and Data Platform Services (DPS) Team is seeking a Senior Cloud Architect.

The Hartford's journey to Cloud is a period of immense change - it is a critical part of this role to foster a customer first mindset and focus on work that meets the most needs of Data and Analytics users across The Hartford.

You should be passionate for innovating with new cloud and data platform technologies, designing physical architectures and engineering platform solutions with an emphasis on improving adoption and user experience. This position requires 6+ years of relevant industry, cloud and/or platform experience.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Charlotte, NC, Chicago, IL, Columbus, OH) will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

  • Strategic Collaboration
    • As a technical leader you will need to analyze industry trends focused on cloud computing and data platform technologies.
    • You will be part of a team of architects working across organizational boundaries advancing DAO technical capabilities.
    • Translate these trends into actionable capabilities.
  • Current and Target State Architectures:
    • Design and Engineer target state platform architectures with reusability in mind.
    • Define strategy and roadmaps to guide transformation efforts.
    • Create architecture patterns for Cloud Data ecosystems (including AWS Cloud, PySpark, Snowflake, Tableau and ThoughtSpot).
  • Customer Collaboration
    • Collaborate with internal customers to evaluate needs and provide architectural guidance in utilizing the right products & services for solutions in support of batch/streaming, real-time, near real-time integration/ELT, structuring data for analytic consumption, cloud migrations, and supporting AI.
    • Build relationships with internal customers proactively identifying platform and technical needs supporting a business roadmap.
  • New Technology evaluations and POCs
    • Driving product evaluations, defining scoring criteria, and providing technical recommendations.
    • This will be a HANDS-ON role building IaC and Cloud platforms to support POCs of new technologies.
  • Hyper-Automation
    • Incorporation of DevOps and DataOps practices into suggested solutions to drive increased automation.
  • Driving Adoption
    • Driving technical road shows to improve adoption of services.

Qualifications

  • Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, or a related field, or equivalent experience
  • At least 6 or more years of solid, diverse work experience in cloud computing, data delivery applications, analytics or an equivalent combination of education and work experience
  • At least 3 years of experience providing architectural guidance and technical direction to developers, or platform administrators.
  • At least 2 years of experience (or equivalent training/certification) in designing and implementing solutions in AWS and GCP Services.
  • Ability to learn new technologies quickly, and perform major job responsibilities proficiently within 6-12 months
  • Experience in building applications/platforms using agile scrum methodologies
  • Strong analytical ability, problem analysis techniques, and broad knowledge of technology alternatives
  • Strong communication skills, and the ability to work effectively with business and IT partners

Preferred

  • Experience (or equivalent training/certification) in designing and/or implementing data delivery solutions using Data Integration Tools (Informatica, Talend etc.) and/or Data Platforms (Oracle, Snowflake, S3, RDS etc.) or Data Management (Cataloging, Lineage, Quality, MDM etc.)

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$137,200 - $205,800

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits


What The Hartford employees say

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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