Remote Client Solution Analyst Jobs in Illinois (NOW HIRING)

Work Location: This position may be performed on a hybrid basis for candidates located near one of our office locations or fully remote for candidates residing in approved states outside of commuting distance. We are currently hiring in the following states/jurisdictions: California, District of Columbia (DC), Florida, Illinois, Maryland, New York, Tennessee, Texas, and Washington State.

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who work together to design, implement, and manage customized solutions for business processes, including legal process compliance and third-party requests for access to user data. Our clients rely on us to tackle this critical yet non-revenue-generating work, allowing our clients to focus on providing their customers with outstanding products and services. 

We love working here because we like standing at the intersection of user data and law enforcement demands.  We are driven to provide better service every day, and we genuinely like being part of a team at the center of the action. Our business is rapidly expanding, and we are eager to capitalize on our continued growth and position as the leader in legal process response solutions. 

We are seeking an experienced, self-motivated, and detail-oriented Principal Legal Analyst with sound judgment and strong analytical and critical thinking skills to support client engagements and join our team handling third-party requests for user data. The ideal candidate must be a subject matter expert across multiple types of legal requests and possess deep knowledge of applicable laws, policies, and compliance standards. This individual is adept at reviewing and assisting with complex team escalations and identifying opportunities to optimize the engagement.

What You Will Do:

• Support client engagements by responding to all types of third-party requests for user data, reviewing client materials to identify gaps, working collaboratively to implement revisions, and assisting with escalations.

• Maintain a comprehensive understanding of applicable laws including laws relevant to client guidance.

• Analyze and respond to all types of legal requests for user data in accordance with client policies and procedures, ensuring accuracy and consistency.

• Review and assist with team escalations, seek guidance when needed, and document for alignment.

• Assesses client materials to identify gaps, evaluate and implement procedural revisions, and escalate policy issues.

• Drive accountability and alignment by participating in QA, analyzing results, and proposing training to close skill gaps and strengthen the team.

• Partner with the senior supervisor to analyze engagement data, identify trends, and calibrate productivity benchmarks.

• Supports successful client onboarding by quickly learning client policies and contributing to the optimization of client engagement.

• Handle sensitive content with professionalism while holding others to the same standard.

What You Bring:

• Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high-quality results. 

• Utilizes strategic thinking to synthesize information and make data-informed decisions aligned with organizational goals.

• Applies critical thinking and experience to evaluate complex decisions, balancing factors, outcomes, and organizational impact.

• Practices emotional intelligence through self-awareness and growth by embracing feedback, building on strengths, and demonstrating empathy.

• High emotional intelligence, self-awareness, and a growth mindset characterized by openness to feedback and empathy for others. 

• Effective collaboration across diverse teams while maintaining a positive, professional demeanor. 

• Exercises a high level of discretion and confidentiality.

Your Capabilities & Experience:

• Associate’s degree or higher preferred; or equivalent combination of education and experience.

• Minimum of 7+ years of relevant experience in the legal or compliance field.

• Comprehensive understanding of the Electronic Communications Privacy Act (ECPA) and its application to data governance practices.

• Proficiency in Google Workspace, internet technology, and software (Zendesk a plus, but not required).

• Must be able to pass a criminal background check and be willing to apply for a U.S. government security clearance and/or pass a drug test if requested.

What We Provide You:

• A hybrid or potentially fully remote work arrangement, depending on geographic location.

• Work-life balance, generous PTO (earn up to 15 days annually), and 11 paid holidays. 

• Competitive compensation and discretionary bonus. 

• A full range of generous benefits, including medical, flexible spending accounts, dental, vision, short-term and long-term disability, employee assistance program (EAP), commuter benefits, pet discount plan, pet insurance, ID theft protection, and more.

• 401(k) retirement plan and profit sharing.

• Weekly DoorDash meal allowance.

• Employee discount program.

• Quarterly volunteer opportunities.

• A proud commitment to employee well-being.

• Onsite fitness center (Chicago).

How To Apply: Submit your resume and a copy of your most recent academic transcripts through our applicant portal https://www.zgsubpoenasolutions.com/careers.html

Compensation: $70,000.00 - $85,000.00 per year based on experience, education, and geographic location.