Remote Client Services Jobs in Detroit, MI (NOW HIRING)

About Flourish
1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (**https://flourish.health/**) is here to ensure that everybody gets the same access to great care.
About the Role
We are seeking a passionate, detail oriented individual to join our growth team 20 hours a week. This role is part empathetic listener, part healthcare navigator, and part logistical whiz. You will be joining a team responsible for everything a family needs prior to enrolling with Flourish. Before meeting us, these families have often been rejected by many care providers, accustomed to an overwhelming maze of care navigation, and are at a point of deep frustration. Your job will be to communicate effectively and empathetically with each family, help understand what they need and want, and operationalize workflows to get kids access to care as quickly as possible. What does that look like?
Responsibilities:
- Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health's mental health services.
- Screen potential patients for eligibility and be able to navigate challenging conversations well.
- Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible.
- Complete follow-up phone calls as needed to ensure patient readiness and understanding of services.
- Make calls to reschedule consultations as necessary, accommodating patients' schedules.
Requirements:
- Excellent listening skills and an empathetic demeanor.
- Strong attention to detail
- Previous experience in patient or customer relations, preferably within the healthcare industry.
- Must be 18 years or older
Why Join Us?
At Flourish Health, we are committed to providing compassionate mental health services to those in need. As a part time Growth Associate, you'll play a key role in helping patients access the support they need on their journey to well-being.
Job Type: Part Time, 20 hours a week
Work Location: Remote, but in-person event attendance required 2+ times per year
Schedule: 20 hours per week, with required schedule flexibility to work in the afternoons and evenings or to cover for growth team members as needed
Salary: $25,000-$29,000
Benefits

• Paid Time off

The Right Person
The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We're focused on cultivating a community of people who can grow with us, and you might be the person we're looking for, even if you don't realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.
In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.
EEO statement
Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.
E-Verify
Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.
Department Growth Locations Multiple locations Remote status Fully Remote