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Remote Client Implementation Jobs in North Carolina

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... is remote with travel requirements. Essential Functions Provide oversight to one or more clients, in the Pharmaceutical or Medical Device industry, in the implementation and delivery of patient ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... is remote with travel requirements. Essential Functions Provide oversight to one or more clients, in the Pharmaceutical or Medical Device industry, in the implementation and delivery of patient ...

Deloitte

RCM Training and Quality Analyst

Raleigh, NC · On-site +1

... remote client service delivery. Recruiting for this role ends on 09/15/2026 Work you'll do As an ... Program Design and Implementation * Participate in the design of the training and QA program ...

Deloitte

RCM Training and Quality Analyst

Charlotte, NC · On-site +1

... remote client service delivery. Recruiting for this role ends on 09/15/2026 Work you'll do As an ... Program Design and Implementation * Participate in the design of the training and QA program ...

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Remote Client Implementation information

What is a remote client implementation specialist?

A Remote Client Implementation Specialist is a professional responsible for onboarding new clients to a company's products or services remotely. They coordinate with clients to understand their needs, configure solutions, provide training, and ensure a smooth transition without needing in-person meetings. Their role involves project management, technical setup, and ongoing support to guarantee client satisfaction and successful adoption of the service. Strong communication and organizational skills are essential for this job, as most interactions happen virtually.

What are the key skills and qualifications needed to thrive as a remote client implementation specialist, and why are they important?

To thrive as a Remote Client Implementation Specialist, you need strong project management abilities, attention to detail, and a background in business, IT, or a related field. Familiarity with CRM software, project tracking tools, and onboarding platforms is typically required, and certifications in project management (like PMP) can be valuable. Excellent communication, problem-solving, and customer service skills help you build client trust and navigate challenges remotely. These skills ensure smooth onboarding experiences, client satisfaction, and successful deployment of products or services in a virtual environment.

What are some common challenges faced in a remote client implementation role, and how can they be addressed?

Remote client implementation professionals often encounter challenges such as coordinating across different time zones, ensuring clear communication with clients, and managing multiple projects simultaneously. To address these, it’s important to establish structured communication protocols, use project management tools to track progress, and set clear expectations with clients from the outset. Building strong relationships with both internal teams and clients through regular virtual check-ins can also help prevent misunderstandings and keep projects on schedule.

What is the difference between Remote Client Implementation vs Remote Technical Support?

AspectRemote Client ImplementationRemote Technical Support
Required CredentialsTypically requires certifications like PMP, technical expertise, and industry-specific knowledgeOften requires certifications like CompTIA, ITIL, or vendor-specific credentials
Work EnvironmentProject-based, involves onboarding clients, configuring systems, and ensuring successful deploymentHelpdesk or support center, troubleshooting, and resolving technical issues remotely
Employer & Industry UsageUsed by software, technology, and consulting firms during client onboardingCommon across IT, telecom, and software companies providing ongoing support

Remote Client Implementation focuses on deploying and configuring solutions for clients, requiring project management skills and technical expertise. In contrast, Remote Technical Support centers on troubleshooting and resolving technical issues, emphasizing problem-solving skills. Both roles are vital in tech industries but serve different functions in client service and support.

What are the most commonly searched types of Client Implementation jobs in North Carolina?

The most popular types of Client Implementation jobs in North Carolina are:

What are popular job titles related to Remote Client Implementation jobs in North Carolina?

For Remote Client Implementation jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Remote Client Implementation jobs in North Carolina look for?

The top searched job categories for Remote Client Implementation jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Client Implementation jobs?

Cities in North Carolina with the most Remote Client Implementation job openings:

Remote Client Implementation jobs near you

Implementation Consultant

Raleigh, NC • Remote

Medaptus Solutions Inc
See more jobs at Medaptus Solutions Incexternal

Full-time

Posted 2 days ago

New

Job description

Job Summary:

Medaptus is hiring an Implementation Consultant to lead end-to-end deployments of Medaptus's suite of EHR-integrated healthcare revenue cycle and patient assignment solutions - including charge capture, infusion coding automation, and patient assignment tools - at physician group, hospital and health-system clients.

Job Description:

About the Role

Medaptus is hiring an Implementation Consultant to lead end-to-end deployments of Medaptus's suite of EHR-integrated healthcare revenue cycle and patient assignment solutions - including charge capture, infusion coding automation, and patient assignment tools - at physician group, hospital and health-system clients. This role owns the client relationship from kickoff through go-live and early post-go-live support - running workflow assessments, configuring the system, coordinating technical integrations with EHR platforms (Epic, Cerner, and others), validating data feeds, training end users, and troubleshooting issues that arise once the solution is live.

This is a highly client-facing, cross-functional role that sits at the intersection of healthcare operations, clinical workflow design, and technical systems integration. You'll work directly with hospital IT teams, physician leadership, nursing/admin staff, and Medaptus's internal engineering and support teams to deliver successful implementations on a typical 90-day timeline, and to support accounts through steady-state operation afterward.

What You'll Do
  • Lead new client implementations from kickoff through go-live, typically on a ~90-day timeline, managing scope, project hours, and milestones.
  • Maintain clear, current project documentation (project plans, status trackers, meeting notes, action items) and communicate status to internal and client stakeholders.
  • Coordinate technical integration work with client IT teams: VPN/tunnel connectivity, interface feeds, etc
  • Run workflow assessment sessions with client stakeholders to map current-state processes and design the future-state configuration.
  • Lead interface and data validation testing
  • Deliver end-user training and provide on-site or remote go-live support.
  • Serve as the primary point of contact for assigned client accounts post go-live, triaging and troubleshooting configuration issues, distribution problems, and interface discrepancies.
  • Partner with support, engineering, and product teams to scope and escalate product enhancement requests based on client feedback.
  • Share on-call coverage on a rotating basis to ensure clients have timely support for urgent issues outside standard business hours.
  • Assist with sales demonstrations occasionally, showcasing product workflow and configuration capabilities to prospective clients.
What We're Looking For
  • 3+ years of experience in healthcare IT implementation, clinical systems consulting, EHR integration, or a related client-facing technical role.
  • Strong project management skills - able to independently manage multiple concurrent client implementations against a defined timeline.
  • Working knowledge of EHR platforms such as Epic, Cerner and/or MEDITECH, including ADT feeds and interface concepts (HL7 or similar).
  • Experience with, or strong aptitude for, healthcare revenue cycle and/or care-coordination workflow concepts (charge capture, coding, patient assignment/rounding teams, admitting/consulting relationships)
  • Excellent stakeholder communication skills; comfortable leading meetings with hospital IT directors, physician leadership, and front-line clinical staff.
  • Analytical, detail-oriented approach to troubleshooting - able to gather examples, isolate root cause, and clearly document findings for engineering/support teams.
  • Willingness to travel to client sites approximately 20% of the time for kickoffs, workflow observation, and go-live support.
  • Flexibility to work occasional early mornings or evenings as needed to support client go-lives, training sessions, or time-zone considerations.
  • Bachelor's degree in health informatics, healthcare administration, computer science, or a related field, or equivalent practical experience.

Worker Type:

Regular

Number of Openings Available:

1

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