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Remote Claims Trainee Jobs in Indiana (NOW HIRING)

Brown & Brown, Inc.

Claims Examiner II

Carmel, IN · On-site +1

$120K/yr

The Claims Examiner II manages designated high priority accounts and psychological and concussion claims. The Claims Examiner II serves as a mentor to those within the Claims Department. How You Will ...

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Remote Claims Trainee information

How does a Remote Claims Trainee typically collaborate with team members and supervisors while working from home?

As a Remote Claims Trainee, you'll often communicate with your team through video calls, chat platforms, and project management tools. You'll participate in regular virtual meetings for training, case discussions, and feedback sessions with supervisors. Collaboration is encouraged—trainees are usually paired with mentors or experienced adjusters who provide guidance and answer questions. While remote, you'll have access to digital resources and real-time support, ensuring you can learn processes and company standards efficiently. Staying proactive in communication helps foster a sense of teamwork and support, even when working independently.

What are the key skills and qualifications needed to thrive as a Remote Claims Trainee, and why are they important?

To thrive as a Remote Claims Trainee, you need a basic understanding of insurance principles, strong analytical skills, and at least a high school diploma or relevant degree. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are beneficial. Excellent communication, organizational skills, and the ability to work independently are crucial soft skills for excelling remotely. These skills are important to ensure accurate claims processing, effective customer service, and smooth collaboration with team members from a distance.

What are Remote Claims Trainees?

Remote Claims Trainees are entry-level professionals who work from home or another remote location to learn how to evaluate and process insurance claims. They receive training on company policies, claims investigation, documentation, and customer service. During their training period, they work closely with experienced claims adjusters or supervisors to develop the skills needed to handle claims independently. This role is ideal for individuals seeking to start a career in insurance without needing to work in a traditional office setting.

What is the difference between Remote Claims Trainee vs Remote Claims Processor?

AspectRemote Claims TraineeRemote Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer related courseworkHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentTraining period, supervised, learning-focusedFull-time, independent, task-oriented
Employer & Industry UsageInsurance companies, healthcare providers, government agenciesInsurance companies, third-party administrators, healthcare insurers

The main difference is that a Remote Claims Trainee is in a learning phase, focusing on training and skill development, while a Remote Claims Processor handles claims independently after training. Trainees are supervised and gaining experience, whereas processors are responsible for processing claims efficiently and accurately.

What are popular job titles related to Remote Claims Trainee jobs in Indiana? For Remote Claims Trainee jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Claims Trainee jobs in Indiana look for? The top searched job categories for Remote Claims Trainee jobs in Indiana are:
What cities in Indiana are hiring for Remote Claims Trainee jobs? Cities in Indiana with the most Remote Claims Trainee job openings:
Remote Claims Trainee jobs near you
Infographic showing various Remote Claims Trainee job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Claims Associate - Individual Life

American United Life Ins Co

Indianapolis, IN • On-site, Remote

$21.63 - $36.06/hr

Full-time, Part-time

Posted 24 days ago

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Individual Life Claims Associate is responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Job Summary

Responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Individual Life Claims Associate is responsible for:

  • Reviewing and processing Individual Life Claims
  • Clearing outstanding accounting
  • Clearing up eligibility issues
  • Performing adjustments
  • Level II Associates may train, mentor, and audi less experienced associates.
  • Level II Associates may work with escalating claim issues with minimal leadership consultation including taking on escalated calls

Primary duties may include, but are not limited to:

  • Customer Experience and support 40%
    • Effectively, accurately and timely communicate/collaborate with internal and external customers in accordance customer service protocols.
    • Independently investigate, collect, examine information to determine claim direction to make accurate, impartial claim determinations based on facts, policies, regulations, and department procedures, for claims including those of a complex nature.
    • Appropriately and independently use problem solving measures and discretion to investigate claims by utilizing appropriate investigative tools.
    • Correctly calculates and processes claim benefit payments due within authority level.
    • Prepares quality communication to agents, policy owners, insureds, beneficiaries, policyholders, medical providers, or other customer and business relationship parties.
    • Identify, understand, and appropriately refer matters to legal counsel or escalates claim issues with minimal leadership consultation.
  • Performance and Service expectations: 50%
    • Maintains or exceeds departmental deadlines, requirements, service, accuracy, timeliness, and performance standards. Completes correct accounting transactions and clearing according to departmental procedures.
  • Process Improvement 10%
    • Demonstrate EWA and support of the OneAmerica Ways.

Job Requirements

Required Education and/or Certifications

  • High School Diploma or GED. Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance. Prior experience within a claim operation is preferred. Knowledge of insurance administration terms and processes are a plus. Desired minimum of 2-4 years’ work experience.

Recommended Education and/or Certifications

  • LOMA

Required Work Experience

  • Customer Service, and experience working with Microsoft applications
  • Or any combination of education and experience which would provide an equivalent background

We are currently seeking Level I & II Representative experience.

      #LI-SC1

      Salary Band: 3B

      This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

      Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.63 - 36.06 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

      We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

      • Medical & prescription, dental, vision insurance
      • Health Savings Account & Flexible Spending Accounts
      • Paid Time Off
      • 10 weeks 100% paid parental leave (after completing 12 months of employment)
      • 401(k) Plan with company match
      • Pension Plan
      • Company paid life & disability insurance
      • Wellness Program & Company paid employee assistance program
      • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

      If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

      Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

      Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

      For all positions:

      Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

      To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.