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Remote Chief Operating Officer Insurance Jobs in California

RDI

Clinical Monitoring Standards Lead

Los Angeles, CA · On-site +1

Remote candidates will be considered only if they have a proven method for learning our business ... If your application and background fit, either the CEO or COO will reach out directly for a phone ...

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll report directly to the COO and work closely with Fraud, Compliance, Engineering, and our banking partners to make sure we're handling disputes accurately, efficiently, and in line with Reg E ...

DTO Law

Marketing Manager

Los Angeles, CA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Managing Partner (dotted line to Chief Operating Officer) Direct Reports: Marketing Assistant (New York) Location: Los Angeles preferred. Silicon Valley or New York considered. Remote or hybrid open ...

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All JobsChief Operating Officer Insurance JobsRemote Chief Operating Officer Insurance JobsRemote Chief Operating Officer Insurance Jobs in California

Remote Chief Operating Officer Insurance information

What is the difference between Remote Chief Operating Officer Insurance vs Remote Insurance Underwriter?

AspectRemote Chief Operating Officer InsuranceRemote Insurance Underwriter
Required CredentialsLeadership experience, industry knowledge, often MBA or similarLicenses, underwriting certifications, industry knowledge
Work EnvironmentExecutive leadership, strategic planning, cross-departmental oversightAnalyzing applications, assessing risk, decision-making within underwriting guidelines
Employer & Industry UsageInsurance companies, large brokerages, industry leadership rolesInsurance carriers, underwriting firms, risk assessment departments

The Remote Chief Operating Officer Insurance focuses on strategic leadership and overall operations management within insurance organizations, requiring executive experience. In contrast, the Remote Insurance Underwriter specializes in evaluating insurance applications and assessing risks, typically requiring underwriting-specific certifications. Both roles are vital in the insurance industry but differ significantly in responsibilities and required credentials.

Can a remote chief operating officer insurance work remotely?

A remote Chief Operating Officer (COO) in the insurance industry can work remotely, especially with the increasing adoption of digital communication tools and cloud-based management systems. Success in such roles often depends on strong leadership skills, industry knowledge, and the ability to coordinate teams virtually, with many companies offering flexible or fully remote arrangements.

What are the most commonly searched types of Chief Operating Officer Insurance jobs in California?

The most popular types of Chief Operating Officer Insurance jobs in California are:

What are popular job titles related to Remote Chief Operating Officer Insurance jobs in California?

For Remote Chief Operating Officer Insurance jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Chief Operating Officer Insurance jobs in California look for?

The top searched job categories for Remote Chief Operating Officer Insurance jobs in California are:

What cities in California are hiring for Remote Chief Operating Officer Insurance jobs?

Cities in California with the most Remote Chief Operating Officer Insurance job openings:

Remote Chief Operating Officer Insurance jobs near you
Infographic showing various Remote Chief Operating Officer Insurance job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group

Santee, CA • On-site, Remote

$136K/yr

Full-time

Medical, Dental

Re-posted 11 days ago

Job description

Remote - United States Only
Full-Time 40 Hours/Week
Reports To: COO
About the Role
Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager - Intercom & Fin AI to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.
This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.
This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.
We are looking for a hands-on CS leader who can both manage people and improve systems.
Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.
Key Responsibilities
  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Requirements
Required Qualifications
  • Must be located in the United States.
  • Bachelor's degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, webhooks, n8n, integrations, automation design, reporting exports, and data analysis.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend team or workflow changes when needed.
  • Experience working with different stakeholders, including senior internal stakeholders.

Benefits
  • This is a full-time role with a salary of 60,000-80,000 USD/year, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

Apply