Senior Cloud Network Engineer - Customer Support
Santa Clara, CA · Remote
$122.10K - $167.40K/yr
The Cloud Native Security Fabric governs every workload communication path across every cloud ... Remote
Senior Cloud Network Engineer - Customer Support
Santa Clara, CA · Remote
$122.10K - $167.40K/yr
The Cloud Native Security Fabric governs every workload communication path across every cloud ... Remote
Coordinate and run project checkpoint meetings, including project kickoffs, weekly updates, and ... Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
Coordinate and run project checkpoint meetings, including project kickoffs, weekly updates, and ... Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and ... Collaborate with Cloud, Infrastructure, and Security teams to design converged solutions that span ...
We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and ... Collaborate with Cloud, Infrastructure, and Security teams to design converged solutions that span ...
Remote Checkpoint Security information
What is the difference between Remote Checkpoint Security vs Remote Security Guard?
| Aspect | Remote Checkpoint Security | Remote Security Guard |
|---|---|---|
| Certifications | Security license, CCTV, access control training | Security license, patrol, surveillance training |
| Work Environment | Monitoring security systems remotely, surveillance centers | Patrolling premises, on-site monitoring |
| Industry Usage | Commercial, retail, transportation hubs | Commercial, residential, event venues |
Remote Checkpoint Security primarily involves monitoring security systems remotely, focusing on access control and surveillance from a centralized location. In contrast, Remote Security Guards often perform on-site patrols and physical security tasks. Both roles require similar certifications but differ in work environment and daily responsibilities, catering to different security needs within the industry.
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$122.10K - $167.40K/yr
Other
Retirement
Posted 22 days ago
Job description
WHO WE ARE:
Aviatrix is pioneering the Cloud Native Security Fabric - the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai.
ABOUT THE ROLE:
As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.
You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Sunday through Thursday.
KEY RESPONSIBILITIES:
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for complex customer environments and production issues.
- You will bring solutions to the leadership team, feedback on solutions recommended.
- Identify opportunities to improve case management workflows and support processes.
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
- Experience with Python, shell scripting, automation.
- Experience with security products is a plus.
- Ability to multi-task and work in a dynamic environment.
- Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis
The annual base salary range for this full-time position is $139,306-$163,890 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your Talent Acquisition Partner can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
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