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Remote Chat Jobs in Reston, VA (NOW HIRING)

iOS Engineer -Remote

Gaithersburg, MD · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

iOS Engineer -Remote

Annandale, VA · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

iOS Engineer -Remote

Rockville, MD · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

iOS Engineer -Remote

Adelphi, MD · Remote

$166.68K - $191.40K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

AI Automation Engineer -Remote

Rockville, MD · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

AI Automation Engineer -Remote

Adelphi, MD · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

AI Automation Engineer -Remote

Gaithersburg, MD · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

AI Automation Engineer -Remote

Annandale, VA · On-site +1

$202.38K - $234.20K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

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Remote Chat information

What Are Remote Chat Jobs?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Reston, VA? The most popular types of Chat jobs in Reston, VA are:
What are popular job titles related to Remote Chat jobs in Reston, VA? For Remote Chat jobs in Reston, VA, the most frequently searched job titles are:
What cities near Reston, VA are hiring for Remote Chat jobs? Cities near Reston, VA with the most Remote Chat job openings:
iOS Engineer -Remote

iOS Engineer -Remote

Quora

Gaithersburg, MD • Remote

$166.68K - $191.40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago


Job description

About Quora:

Quora’s mission is to grow and share the world’s knowledge. To do so, we have two knowledge sharing products:

  • Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
  • Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including o3, o4-mini, Claude 3.7 Sonnet, GPT Image 1 and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.

Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.

This role will be working on our Poe product.

About the Team and Role:

We are seeking a talented iOS Engineer to join us in building Poe, an innovative platform that brings together the world’s leading AI models in one place. You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app. This includes collaborating with our product team to build new AI-driven user features, crafting a scalable mobile architecture, and creating tools to speed up iteration. You’ll have a direct influence on the iOS team’s product roadmap and plenty of opportunities to shape the future of the Poe mobile platform.

Poe has experienced rapid growth so far, and as an iOS Engineer, you’ll help empower users to unlock new possibilities and achieve more with AI. If you have a passion for AI, emerging technologies, and mobile development, this is a unique opportunity to make a significant impact.

Responsibilities:
  • Work within a small team of mobile engineers to design, build, and maintain the Poe iOS app
  • Build new user-facing features and help drive the Poe product roadmap
  • Create tools and infrastructure to enable rapid development of the Poe mobile experience
  • Collaborate with the Poe product team and other engineers to enhance the overall user experience
  • Own the entire software development process from timeline estimation to coding, testing and release
Minimum Requirements:
  • Availability for meetings and impromptu communication during Quora's “coordination hours" (Mon-Fri: 9am-3pm Pacific Time)
  • 2+ years of full-time experience in iOS development with Swift
  • Strong knowledge of iOS frameworks, and mobile trends
  • High attention to detail in all aspects of development from performance to UI
  • A desire to work in a fast-paced, innovative environment and learn continuously
  • Self-starter with a strong sense of responsibility; whether it be fixing bugs in a timely manner or proactively identifying issues in order to unblock yourself for a given project
Preferred Requirements:
  • Experience with SwiftUI or GraphQL
  • Interest in working in the AI space

At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.

Additional Information:

We are accepting applications on an ongoing basis.

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. For more information on benefits, visit this link: https://www.careers.quora.com/benefits

There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.

  • US candidates only: For US based applicants, the salary range is $128,193 - $184,009 USD + equity + benefits.
  • Canada candidates only: For Toronto and Vancouver based applicants, the salary range is $166,675 - $191,397 CAD + equity + benefits. For all other locations in Canada, the salary range is $155,564 - $178,637 CAD + equity + benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Applicant Privacy Notice: https://www.careers.quora.com/applicant-privacy-notice