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Remote Chat Jobs in Nottingham, MD (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Quora

iOS Engineer -Remote

Baltimore, MD · Remote

$166K - $191K/yr

Poe : a platform providing millions of global users with one place to chat, explore and build with ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Nottingham, MD

Remote Chat information

What are remote chat jobs?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What Are Remote Chat Jobs?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What job categories do people searching Remote Chat jobs in Nottingham, MD look for? The top searched job categories for Remote Chat jobs in Nottingham, MD are:
What cities near Nottingham, MD are hiring for Remote Chat jobs? Cities near Nottingham, MD with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Nottingham, MD as of July 2026, with employment types broken down into 53% Full Time, 5% Part Time, and 42% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.
988 Text and Chat Supervisor (11591)

988 Text and Chat Supervisor (11591)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$26 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

988 Text and Chat Supervisor   
Remote
$27.00-$28.50 Hourly  
Part- Time| Shifts: 3:00PM-11:00PM and 11:00PM-7:00AM| Every other weekend

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

The 988 Text and Chat Supervisor oversees a team of crisis counselors who provide immediate, confidential support via text and chat for individuals experiencing emotional distress or suicidal crisis. This leadership role ensures high-quality, trauma-informed services, supervises staff performance, manages risk, and supports operational goals to align with 988 Suicide & Crisis Lifeline standards.

Essential Functions

  • Provide real-time supervision, de-escalation assistance, and clinical guidance to text/chat counselors during shifts.
  • Facilitate regular supervision sessions, case consultations, and performance reviews.
  • Support onboarding, training, and continued development of new and current staff.
  • Monitor text and chats for quality, adherence to protocols, and client safety.
  • Track key performance indicators
  • Ensure accurate documentation and timely completion of required reports.
  • Assist in managing high-risk or complex situations, including imminent risk of harm to self or others.
  • Uphold 988 standards
  • Maintain schedules and ensure adequate staffing coverage for shifts.

Qualifications

Education & Credentials: 

  • Bachelor’s Degree in Counseling, Psychology, or related field (or bachelor’s with equivalent crisis experience)Experience: 
  • 2+ years of experience in crisis intervention or mental health services
  • 1+ year of supervisory or leadership experience.

  • Why Join CarePoint Response

    Make a direct impact in clients’ recovery journey.
    Medical, Dental, and Vision Insurance.
    403(b) Retirement Plan.
    Generous PTO – Vacation, Sick, Personal, and Holidays.
    Tuition Reimbursement & Professional Development Support.
    Be part of an innovative, mission-driven team transforming behavioral health care.

Apply