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Remote Chat Jobs in Draper, UT (NOW HIRING)

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Salary: 45,000-50,000 Headquarters is located in Sandy, Utah however, this position is remote and ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... company chat groups and email · Build relationships with advisors, internal departments and ...

Precoa

Inside Sales Representative - Remote

Orem, UT · Remote

Inside Sales Representative (Remote) Build a stable career and help families gain peace of mind You're looking for a position in inside sales because you love building strong relationships with ...

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Draper, UT

Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Draper, UT? The most popular types of Chat jobs in Draper, UT are:
What are popular job titles related to Remote Chat jobs in Draper, UT? For Remote Chat jobs in Draper, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Draper, UT look for? The top searched job categories for Remote Chat jobs in Draper, UT are:
What cities near Draper, UT are hiring for Remote Chat jobs? Cities near Draper, UT with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Draper, UT as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Pricing Specialist-AT&T

Telarus

Sandy, UT • Remote

Full-time

Posted 21 days ago

Job description

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.

  • Must be willing to work 10am-7pm Mountain Time hours
  • Preference for candidate to live in Mountain or Pacific Time Zones


Role and Responsibilities

Primary functions of this role include but are not limited to:

Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

You may be assigned to specific suppliers exclusively.

Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

Processing deal registrations

Segmentation and serviceability checks

Contract creation

Ensure accuracy of signed contract/documents, order gathering forms and LOAs

Research where answers and solutions are unclear or unknown

Provide resolution on first-level pricing escalations

Salesforce opportunity, quote, and order management

Strive for a 2-hour quote pick-up within Salesforce

Strive for a 2-hour email response time

Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

Monitor and respond to questions through company chat groups and email

Build relationships with advisors, internal departments and suppliers

Team coverage

Attend regular supplier meetings and trainings

Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

Bachelor's degree preferred

Telecom experience6 months+ preferred

  • Adaptable to constant change
  • Customer service background
  • Advanced organizational skills
  • Microsoft Office365 predominantly with Outlook and Excel
  • Intermediate computer knowledge
  • Intermediate comprehension of telecom/technology carrier's product offerings
  • Exceptional written and verbal skills with engaging phone presence

Preferred Skills

1+ year telecom/technology experience

  • Detail driven, ability to prioritize
  • Ability to work within the "grey" when things are not black and white
  • Self-motivated
  • Strong communicator - ability to have hard conversations
  • Personable
  • Team collaborator
  • Quick learner
  • Independent problem solver
  • Forward thinker

Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.


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