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Remote Chat Jobs in Commack, NY (NOW HIRING)

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

Qualifications Serve as the primary contact for client inquiries via phone, email, and chat Deliver ... Information Remote Work: Enjoy the flexibility to work from anywhere with a stable internet ...

LifeMD

Director of Customer Experience

New York, NY · Remote

Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous ...

Quora

iOS Engineer -Remote

Norwalk, CT · Remote

$61.63 - $88.47/hr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

Quora

iOS Engineer -Remote

Bridgeport, CT · Remote

$61.63 - $88.47/hr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are ...

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Commack, NY

Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are popular job titles related to Remote Chat jobs in Commack, NY? For Remote Chat jobs in Commack, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Commack, NY look for? The top searched job categories for Remote Chat jobs in Commack, NY are:
What cities near Commack, NY are hiring for Remote Chat jobs? Cities near Commack, NY with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Commack, NY as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

Remote Customer Service Respresentative (NY Preferred)

GoSaga, Inc.

New York, NY • Remote

Full-time

Medical, PTO

Posted 24 days ago

Job description

Salary: $15- $17 DOE

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
100% work from home, preferably in EST time zone
Competitive pay & flexible schedules as well as full-time status at 32 hours per week
Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
A revolutionary, feel-good culture
Supportive leadership that provides guidance, resources, and accountability while empowering you to work independently without micromanagement.
ABOUT YOU
You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
Words that describe you include: creative, energetic, and detail-oriented.
You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
You cant help but grow and are constantly striving to be your best self, and youre excited to leap into a rewarding adventure with Squeeze.
A personal computer and reliable high-speed hard-wired internet connection are required for this role.
YOUR RESPONSIBILITIES AT SQUEEZE
Respond to guest inquiries via email, phone, SMS, and chat.
Expert at all things app-related! Squeezes experience is digital end-to-end so youll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, Operations
Provide fast, professional, and reliable support to our locations nationwide, including Operating Partners, shop leadership, and shop teams, ensuring timely resolution of questions, concerns, and operational needs.
Employ a mastery of internal tools from payment portals to appointment scheduling
Identify opportunities to improve the guest experience, internal processes and tools
EXPERIENCE REQUIREMENTS
3+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
2+ years experience working with Zendesk. Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work**we will only consider applicants who have proven Zendesk experience**
Must be able to work at least Saturday or Sunday
Beginning salary range is $15-$17/hr

Location Requirement: This is a fully remote position. Candidates must currently reside and work in one of the following states: New Hampshire, Virginia, or New York.