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Remote Chat Agent Jobs in Commack, NY (NOW HIRING)

Distro

Remote Freight Agent (USA)

New York, NY · On-site +1

$100K - $300K/yr

Freight Agent Join a growing logistics platform and take true ownership of your book of business ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

Distro

Remote Freight Agent (USA)

New York, NY · Remote

$100K - $300K/yr

Freight Agent Join a growing logistics platform and take true ownership of your book of business ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

Luminary

Software Engineer - Fullstack

New York, NY · On-site +1

$170K - $225K/yr

We support both remote and in-office preferences. We have an office in NYC near Bryant Park and a ... Most of what we ship now has an agentic surface: a chat affordance, an ambient agent working in the ...

Luminary

Software Engineer - Frontend

New York, NY · On-site +1

$170K - $225K/yr

We support both remote and in-office preferences. We have an office in NYC near Bryant Park and a ... You'll build agent chat surfaces that know what the advisor is looking at, ambient agents whose ...

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Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Commack, NY as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution.

Shopify Expert - Fully Remote | Upto $50/hr

New York, NY • Remote

Mercor
See more jobs at Mercorexternal

$50/hr

Full-time

Posted 22 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Shopify Storefront Agent Evaluator
Type: Contract
Compensation: $40–$50/hour
Location: Remote
Commitment: up to 5 hours/week

Role Responsibilities

  • Evaluate the Storefront Agent by simulating real shopper interactions, including product discovery, comparisons, and inquiries about sizing, stock, shipping, and returns.
  • Grade responses based on Relevance, Accuracy, and Safety to ensure they meet shopper expectations and adhere to store policies.
  • Provide concise feedback on any failures to ensure clarity for team members not present during evaluation.
  • Work independently to deliver precise and repeatable judgments on agent performance.

Qualifications

Must-Have

  • Consumer e-commerce fluency — you shop online regularly and understand effective product recommendations.
  • Careful, consistent judgment — apply the rubric uniformly across responses.
  • Clear, concise written English — articulate reasons for response failures in a sentence or two.

Preferred

  • Hands-on Shopify merchant experience — familiarity with shopper behavior on Shopify stores.
  • Experience using AI shopping assistants or chat agents — understand common failure points.
  • Prior work evaluating, red-teaming, or annotating AI model outputs.
  • Familiarity with retail operations: catalog and variant structure, inventory, shipping, and returns policy.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.