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Remote Chat Text Support Jobs in Seattle, WA (NOW HIRING)

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... About Us AES is a 22-year-old niche boutique consulting firm with a strong track record supporting ...

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... About Us AES is a 22-year-old niche boutique consulting firm with a strong track record supporting ...

TEKsystems

Data Annotation Specialist

Seattle, WA · Remote

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support our AI and machine learning teams in developing and optimizing Artificial Intelligence ... Use annotation tools to mark up text, images, or other data according to specific guidelines.

Stripe

Technical Solutions Engineer

Seattle, WA · On-site +1

The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and ... This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

Stripe

Technical Solutions Engineer

Seattle, WA · On-site +1

The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and ... This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

Clarvida - Washington

Licensed Program Director

Tacoma, WA · On-site +1

$82K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this key role, you'll provide hands-on leadership, training, and support, ensuring a high ... Eligible to be a partial remote position What we offer: Full Time Employees: * Paid vacation days ...

Clarvida - Washington

Licensed Program Director

Tacoma, WA · On-site +1

$82K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this key role, you'll provide hands-on leadership, training, and support, ensuring a high ... Eligible to be a partial remote position What we offer: Full Time Employees: * Paid vacation days ...

Clarvida - Washington

Licensed Program Director

Tacoma, WA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this key role, you'll provide hands-on leadership, training, and support, ensuring a high ... Eligible to be a partial remote position What we offer: Full Time Employees: * Paid vacation days ...

Clarvida

Licensed Program Director

Tacoma, WA · On-site +1

$82K - $96K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this key role, you'll provide hands-on leadership, training, and support, ensuring a high ... Eligible to be a partial remote position What we offer: Full Time Employees: * Paid vacation days ...

DocuSign

Senior Product Manager - CLM IAM Platform

Seattle, WA · On-site +1

$144K - $190K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... to support Docusign's core text management functionalities for agreement preparation in ... Employee divides their time between in-office and remote work. Access to an office location is ...

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Showing results 41-60

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Seattle, WA

Remote Chat Text Support information

See Seattle, WA salary details

$16

$29

$50

How much do remote chat text support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote chat text support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

How do you become a remote chat text support agent?

To become a remote chat text support agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with support tools like live chat software. Training is often provided online, and a reliable internet connection is essential for remote work.

Are remote chat text support jobs legit?

Remote chat text support jobs are legitimate roles in customer service that involve assisting customers via online messaging platforms. They typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information.

How much do remote chat text support jobs pay?

Remote chat text support jobs typically pay between $10 and $20 per hour, depending on experience, company, and location. Some roles may offer additional incentives or bonuses, and proficiency with chat platforms and customer service skills are often required.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Seattle, WA?

For Remote Chat Text Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Seattle, WA look for?

The top searched job categories for Remote Chat Text Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Chat Text Support jobs?

Cities near Seattle, WA with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Seattle, WA as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

Solutions Architect - Amazon Connect

The AES Group

Bellevue, WA • Remote

$64.50 - $85/hr

Contractor

Re-posted yesterday

Job description

Job Title: Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)

About the Role

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings.

About Us

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.

Key Responsibilities

  • Architect and implement Amazon Connect–based contact center solutions
  • Design and configure:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Advise customers on best practices, scalability, security, and cost optimization
  • Collaborate with AWS partner teams, customers, and internal stakeholders

Required Qualifications

  • 5+ years of experience in solutions architecture or contact center technologies
  • Prior hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Excellent communication and stakeholder engagement skills
  • AWS Certified Solutions Architect - Professional

Preferred / Nice-to-Have Skills

  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Experience working in consulting, startup, or innovation environments

Why Join Us

  • Work on modern, cloud-native contact center solutions
  • High-impact, hands-on role with ownership
  • Exposure to multiple clients and industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals looking for variety without startup risk