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Remote Chat Text Support Jobs in New York (NOW HIRING)

Panache Global LLC

Client Support Assosciate

Manhattan, NY · Remote

$62K - $91K/yr

This is a remote position. We are seeking a Client Support Associate to join our remote client ... Provide professional support to clients through various communication channels, primarily chat and ...

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All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in New York

Remote Chat Text Support information

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in New York?

For Remote Chat Text Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in New York look for?

The top searched job categories for Remote Chat Text Support jobs in New York are:

What cities in New York are hiring for Remote Chat Text Support jobs?

Cities in New York with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Specialist

Heritage civil Works

New York, NY • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Remote Customer Support Specialist

Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits

At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.

Our clients depend on us not just for technical excellence, but for exceptional service.

That's where you come in.

We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.

What You'll Be Doing:

- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.

- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.

- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.

- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.

- Track client interactions, document cases clearly, and help refine internal processes to make service even better.

- Identify patterns and recurring challenges, bringing insights forward to drive improvements.

What You'll Bring:

- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.

- Strong communication skills able to simplify complex concepts for diverse audiences.

- Empathy, patience, and a solutions-oriented mindset.

- Highly organized and self-directed, thriving in a remote work environment.

- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).

- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.

What We Offer:

At Heritage Civil Works, we don't just invest in projects we invest in our people.

Here's what you'll receive when you join us:

- Comprehensive Health Insurance (medical, dental, vision)

- Professional Development Support (courses, certifications, leadership training)

- Generous Paid Time Off (PTO) and Paid Holidays

- 401(k) Retirement Plan with company matching

- Mental Health and Wellness Programs

- Performance-Based Bonuses

- Home Office Setup Stipend to ensure you're ready to excel

- Career Advancement Opportunities grow with a company that's building the future

Let's Deliver Excellence Together

If you're ready to combine world-class customer care with world-changing engineering innovation,

then Heritage Civil Works is where you belong.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.

Apply