Remote Chat Support Jobs in Springdale, AR (NOW HIRING)

Summary

• Job Classification: Entry-Level
• Job Title: Customer Support Representative I
• Job Status: Full-time
• Location: Remote
• Compensation: Hourly (Non-Exempt)
• Position Type: Direct Hire; note, this is not a contract role
• Pay Range: $20.00 per hour
• Shift: 10:00 AM - 7:00 PM ET, Monday - Friday

This role is built for someone who thrives on back-to-back customer interactions, can reset after a tough call and show up just as strong for the next one, and genuinely finds satisfaction in solving problems for people. If you're energized by a fast-paced, people-first environment and take pride in delivering a great experience every time, this might be the role for you.

As a Customer Support Representative, you'll spend the majority of your day on the phone, in live chat, and responding to emails — following a structured schedule with designated breaks and consistent availability during your shift. This is not a flexible, work-at-your-own-pace role, but it is a place where your effort and attitude will be noticed.

Your first weeks are dedicated to structured training — you'll learn our software, accounting and payroll fundamentals, and Patriot's processes, gradually taking on responsibilities with coaching and support. No prior experience in these areas is required, but you'll need to be tech-savvy, eager to learn, and able to apply new concepts quickly to successfully transition into the full role.

What You'll Be Doing

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Maintain accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Please note this is a sample of what you'll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You'll Need

• High School Diploma, GED, or equivalent
• Previous customer service experience, with a track record of delivering positive, professional interactions.
• Clear communicator across phone, chat, and email, with the ability to explain things simply to customers with varying comfort levels with technology.
• Comfortable with technology and able to pick up new software and tools quickly
• Able to juggle multiple tasks at once — calls, emails, and chats — without dropping the ball on quality or accuracy.
• Stays composed and solution-focused during busy or challenging interactions, with a consistently professional and positive approach.
• Detail-oriented, with the ability to accurately document customer interactions and handle sensitive information with care.
• Self-motivated and eager to keep learning — whether it's a product update, a new feature, or a better way to help a customer.

Work Requirements

• This role requires sitting or standing for extended periods (8+ hours) while working on a computer, including prolonged screen time, extended keyboard and mouse use, and repetitive typing.
• To deliver a professional customer experience, this role requires a workspace that supports focused, distraction-free work and clear, quiet audio during scheduled hours. If you require a reasonable accommodation to meet this need, please let us know.
• Maintain reliable, high-speed internet access sufficient to support phone, chat, and email-based work

Nice to Have

• Familiarity with U.S. payroll, payroll tax, or accounting software.
• Experience with CRM software

Patriot Software is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application or interview process, or to perform the essential functions of this role, please note this on your application, and a member of our People Operations team will follow up with you.

Location & Commitments

• Full-time, direct-hire, remote role
• Open to candidates legally eligible to work in the United States
• Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C.
• Core hours: 10:00 AM - 7:00 PM ET, Monday–Friday
• Some flexibility is required during busy seasons or critical "right-now" moments