Portland, CT · Remote
$13.50/hr
Our remote work teams are in real time contact throughout the workday to provide all the necessary support. We utilize virtual team environments to keep our staff in touch with weekly contests and ...
Portland, CT · Remote
$13.50/hr
Our remote work teams are in real time contact throughout the workday to provide all the necessary support. We utilize virtual team environments to keep our staff in touch with weekly contests and ...
Windsor, CT · Remote
$16.94/hr
Remote Connecticut Hourly Rate: $16.94 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will ...
Windsor, CT · Remote
$16.94/hr
Remote Connecticut Hourly Rate: $16.94 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will ...
Glastonbury, CT · On-site +1
$26K/mo
... and support your community At C&F you will BELONG We value inclusivity and diversity. We are ... REMOTE Employment Type: FULL_TIME
Glastonbury, CT · On-site +1
$26K/mo
... and support your community At C&F you will BELONG We value inclusivity and diversity. We are ... REMOTE Employment Type: FULL_TIME
Glastonbury, CT · On-site +1
$26K/mo
... and support your community At C&F you will BELONG We value inclusivity and diversity. We are ... REMOTE
Glastonbury, CT · On-site +1
$26K/mo
... and support your community At C&F you will BELONG We value inclusivity and diversity. We are ... REMOTE
$14.63 - $17.43
14% of jobs
$18.89 is the 25th percentile. Wages below this are outliers.
$17.43 - $20.22
21% of jobs
$20.22 - $23.01
14% of jobs
The median wage is $23.18 / hr.
$23.01 - $25.81
18% of jobs
$27.71 is the 75th percentile. Wages above this are outliers.
$25.81 - $28.60
12% of jobs
$28.60 - $31.40
6% of jobs
$31.40 - $34.19
4% of jobs
$34.19 - $36.98
3% of jobs
$36.98 - $39.78
3% of jobs
$39.78 - $42.57
3% of jobs
$42.57 - $45.36
1% of jobs
$14
$26
$45
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
For Remote Chat Support jobs in Simsbury, CT, the most frequently searched job titles are:
The top searched job categories for Remote Chat Support jobs in Simsbury, CT are:
Cities near Simsbury, CT with the most Remote Chat Support job openings:
$13.50/hr
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 24 days ago
About the job:
Do you get a sense of satisfaction from helping people get a better handle on things that stress them out? If so, folks like you play an important role in delivering the best experience to our customers while working in our contact center. On top of it all, you can do it all from the comfort of your own home! Our remote work teams are in real time contact throughout the workday to provide all the necessary support. We utilize virtual team environments to keep our staff in touch with weekly contests and other incentives- all while staying comfortable in your favorite flannels.
We have a full benefits package including medical, dental, vision and life insurance. We even offer ancillary coverages to help with other needs like maternity pay and other life events. Not only do we offer a competitive and reliable base rate but we offer both bonus and commission incentives as well. Our team members who really go for it, earn an additional 50% of their hourly wages just in incentives. Our pay rate starts at $13.50 per hour plus commission, with increases in hourly rate based on performance reviews.
What You'll Do:
Taking and making phone calls in order to assist customers with their accounts.
Keep in touch with your managers as they give you tips and feedback on how to get even better.
Provide customers with knowledgeable answers that give them peace of mind that issues are resolved. We keep it simple and provide you with scripted customer feedback so you are always prepared with a solid response.
What You Can Expect From Us:
Paid time off to spend on whatever you enjoy. Our staff earn paid time off based on how much they work- the more hours you put in, the more hours you earn off with pay.
A consistent schedule. We believe that if we agree to a schedule, we stand by it.
Birthdays off paid! Full time staff with excellent attendance are rewarded with birthdays off (or the following day if preferred!)
We are proud to be an equal opportunity employer. You are welcome to work with us no matter who you are, what you look like, where you came from, or what you believe. We are committed to EEO regardless of race, creed, color, religion, sex, age, sexual orientation, citizenship, marital status, gender, identity, disability, or veteran status.
Who You Are:
You have prior customer service experience (retail, sales and wait staff are backgrounds that have all been successful in this role!)
You have access to a quiet place to work from home and reliable internet connection.
You have a GED or High School Diploma.
Youre able to quickly tap out customer notes on a standard keyboard (no autocorrect fails here!)
Where & When Youll Work:
We are conveniently headquartered in the Danbury area. We offer the ability to work from home or in our state of the art call center.
We operate 7 days per week, and have flexible scheduling options to accommodate school schedules, bus drop off and second jobs. Schedules are consistent week-to-week, so you can actually make plans ahead of time!
