Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Customer Support Representative
Sudbury, MA · Remote
$16.75 - $22.75/hr
Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.
Customer Support Representative
Sudbury, MA · Remote
$16.75 - $22.75/hr
Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.
Customer Support Representative
Sudbury, MA · Remote
$16.75 - $22.75/hr
Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.
Customer Support Representative
Sudbury, MA · Remote
$16.75 - $22.75/hr
Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... online chat systems. Self-motivated and able to work independently in a remote environment.
Customer Support Agent - Remote
Nashua, NH · Remote
$19 - $25.25/hr
We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...
Customer Support Agent - Remote
Nashua, NH · Remote
$19 - $25.25/hr
We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...
Customer Support Agent - Remote
Nashua, NH · Remote
$30K - $70K/yr
We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...
Quick apply
Customer Support Agent - Remote
Nashua, NH · Remote
$30K - $70K/yr
We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Hampton, NH · Remote
$17.50 - $23.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Hampton, NH · Remote
$17.50 - $23.25/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
... remote team. In this role, you will assist clients with inquiries, coordinate personalized arrangements, manage online requests, and provide support throughout the booking and scheduling process. The ...
... remote team. In this role, you will assist clients with inquiries, coordinate personalized arrangements, manage online requests, and provide support throughout the booking and scheduling process. The ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Quick apply
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
Family Nurse Practitioner (FNP) Program - REMOTE
Peabody, MA · On-site +1
$122K - $155K/yr
Provides academic advising and support to up to 30 students, guiding them through successful ... You can also schedule a time to chat here
Family Nurse Practitioner (FNP) Program - REMOTE
Peabody, MA · On-site +1
$122K - $155K/yr
Provides academic advising and support to up to 30 students, guiding them through successful ... You can also schedule a time to chat here
Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...
Quick apply
Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...
Customer Service - Booking Hotels | We Will Train You
Boston, MA · On-site +1
$40K - $70K/yr
Flexible Schedule | Remote Work We are a trusted travel planning company specializing in ... Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ...
Customer Service - Booking Hotels | We Will Train You
Boston, MA · On-site +1
$40K - $70K/yr
Flexible Schedule | Remote Work We are a trusted travel planning company specializing in ... Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ...
Customer Service Representative (Remote)
Acton, MA · Remote
$16.50 - $22.25/hr
Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...
New
Quick apply
Customer Service Representative (Remote)
Acton, MA · Remote
$16.50 - $22.25/hr
Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...
New
HVAC Service Coordinator
Woburn, MA · Remote
$20 - $27/hr
This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.
Quick apply
HVAC Service Coordinator
Woburn, MA · Remote
$20 - $27/hr
This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.
Technical Support Data Representative II
Chelmsford, MA · Remote
$31 - $40/hr
Provide support for technical and data inquires related to ZOLL products via telephone or email ... Experience with remote access tools (LogMein, WebEx) Physical Demands The physical demands ...
Technical Support Data Representative II
Chelmsford, MA · Remote
$31 - $40/hr
Provide support for technical and data inquires related to ZOLL products via telephone or email ... Experience with remote access tools (LogMein, WebEx) Physical Demands The physical demands ...
Remote Customer Service Representative
Boston, MA · Remote
$45K - $55K/hr
Support sales administration tasks such as processing documentation, updating records, and tracking ... Remote
Quick apply
Remote Customer Service Representative
Boston, MA · Remote
$45K - $55K/hr
Support sales administration tasks such as processing documentation, updating records, and tracking ... Remote
Online Producers
Boston, MA · Remote
$15 - $16/hr
... Client Support Status: On-Call Hourly Reports to: Director, All Access Care Location: Remote ... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ...
Online Producers
Boston, MA · Remote
$15 - $16/hr
... Client Support Status: On-Call Hourly Reports to: Director, All Access Care Location: Remote ... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ...
Remote Chat Support information
See Salem, NH salary details
$14.40 - $17.15
14% of jobs
$18.59 is the 25th percentile. Wages below this are outliers.
$17.15 - $19.90
21% of jobs
$19.90 - $22.65
14% of jobs
The median wage is $22.81 / hr.
$22.65 - $25.40
18% of jobs
$27.27 is the 75th percentile. Wages above this are outliers.
$25.40 - $28.15
12% of jobs
$28.15 - $30.90
6% of jobs
$30.90 - $33.65
4% of jobs
$33.65 - $36.40
3% of jobs
$36.40 - $39.14
3% of jobs
$39.14 - $41.89
3% of jobs
$41.89 - $44.64
1% of jobs
$14
$26
$44
How much do remote chat support jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for remote chat support in Salem, NH is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.
What is a remote chat support?
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
What does a typical workday look like for someone in remote chat support?
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
What are the most commonly searched types of Chat Support jobs in Salem, NH?
The most popular types of Chat Support jobs in Salem, NH are:
What are popular job titles related to Remote Chat Support jobs in Salem, NH?
For Remote Chat Support jobs in Salem, NH, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Salem, NH look for?
The top searched job categories for Remote Chat Support jobs in Salem, NH are:
What cities near Salem, NH are hiring for Remote Chat Support jobs?
Cities near Salem, NH with the most Remote Chat Support job openings:
Technical Support Engineer
Burlington, MA • Remote
10Beauty
Full-time
Posted 10 days ago
Job description
Introduction:
We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.
This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.
What You'll Do:
- Serve as the first point of contact for technical support issues related to deployed robotic systems
- Diagnose and resolve hardware, software, networking, and connectivity issues remotely
- Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
- Escalate complex technical issues to Level 2 support or engineering teams when necessary
- Document issues, root causes, resolutions, and recurring trends within ticketing systems
- Monitor system health alerts and proactively respond to operational issues
- Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
- Contribute to internal knowledge base documentation and troubleshooting guides
- Help identify patterns in support requests and provide feedback to improve product performance and user experience
- Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)
What You Have:
- 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
- Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
- Experience working with ticketing systems and remote support tools
- Comfortable analyzing logs, system behavior, and technical error reports
- Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organized with strong attention to detail and follow-through
- Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
- Willingness to work a Wednesday-Sunday schedule on retail hours