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Remote Chat Support Jobs in Rosemount, MN (NOW HIRING)

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical Support or Service Desk Experience About ...

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Remote Chat Support information

See Rosemount, MN salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote chat support in Rosemount, MN is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.99 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Rosemount, MN?

For Remote Chat Support jobs in Rosemount, MN, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Rosemount, MN look for?

The top searched job categories for Remote Chat Support jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Remote Chat Support jobs?

Cities near Rosemount, MN with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Rosemount, MN as of August 2026, with employment types broken down into 74% Full Time, 9% Temporary, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,392 per year, or $26.6 per hour.

Service Desk Support Analyst

Centstone

Minneapolis, MN • Remote

$21 - $28.75/hr

Contractor

Posted 19 days ago


Job description

Service Desk Support Analyst

Location: Minnesota (Remote)

Employment Type: Contract

Schedule: Standard Business Hours (Occasional On-Site Meetings as Required)

Experience: 2–4+ Years of Technical Support or Service Desk Experience

About the Role

We are seeking a customer-focused Service Desk Support Analyst to provide first-level technical support in a fast-paced enterprise environment. This role is responsible for resolving IT incidents, supporting end users, troubleshooting hardware and software issues, and delivering exceptional customer service while meeting established service level objectives.

Responsibilities
  • Provide technical support to end users via phone, email, and remote support tools.

  • Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, VPN connectivity, printers, mobile devices, and desktop hardware/software.

  • Perform user account administration, password resets, account unlocks, and Active Directory support while following security protocols.

  • Log, track, document, and resolve incidents using enterprise ITSM/ticketing systems, escalating complex issues when appropriate.

  • Maintain accurate documentation, contribute to knowledge base articles, and recommend process improvements to enhance service delivery.

Requirements
  • High School Diploma/GED with 4+ years, Associate Degree with 2+ years, or Bachelor's Degree in Information Technology, Computer Science, or a related field.

  • Experience supporting Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, and remote users.

  • Strong troubleshooting skills for desktop hardware, software, printers, mobile devices, and endpoint technologies.

  • Excellent communication, customer service, analytical, and problem-solving skills.

  • ITIL Foundation, CompTIA A+, Network+, Microsoft, or other relevant technical certifications preferred.

Position Highlights
  • Specialty: Information Technology

  • Sub Specialty: Service Desk / Technical Support

  • Employment Type: Contract

  • Work Location: Remote (Occasional On-Site Meetings)

  • Environment: Enterprise IT Support

  • Technologies: Windows 10/11, macOS, Microsoft 365, Active Directory, Group Policy, VPN, TCP/IP, DNS, DHCP, Endpoint Security, ITSM, Remote Support Tools

Join a collaborative IT team where your technical expertise and customer-focused approach will help deliver reliable support while ensuring a seamless technology experience for end users.


Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

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