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HVAC/R Technical Support Associate

Location: Remote USA

Saving the World! Help Wanted...

Company Description:

Budderfly is on a mission to help businesses dramatically reduce their carbon footprint while significantly lowering their energy costs.

We are a fast-growing and fast-paced organization looking to add talented people who are passionate about making the world a better place!

Recognized by INC 5000 Fastest-Growing Private Companies

Budderfly Ranked #10 USA Overall, #2 Energy Sector, #1 CT

We have an opportunity for a motivated individual to fill the role of Technical Support Associate-HVAC/R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our HVAC/R technology, systems, and equipment with customers and 3rd party vendors. You must be customer-focused, requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast-paced, leading energy management company and want to be accountable for delivering results.

Why This Role is Important:

We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, Budderfly IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions related to our goal of energy-saving solutions.

Responsibilities:

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
• Track customer issues through to resolution, within agreed time limits
• Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their equipment is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Deliver training to vendors on systems, processes, and technologies

Desired Skills and Experience:

• Industry-specific certification in HVAC, Refrigeration, or Electrical preferred
• Hands-on field experience with HVAC, refrigeration, and electrical systems
• Strong troubleshooting and organizational skills
• Creative problem solver with the ability to multitask and provide excellent customer service
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Extensive experience working with different operating systems, including Windows.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Flexible hours required as field crews’ schedules will vary and include some weekend and late-night work.
• 15% travel may be required

Job Location: Remote

The policy of Budderfly is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Budderfly is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.