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Remote Chat Support Jobs in Matteson, IL (NOW HIRING)

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Remote Chat Support information

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How much do remote chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat support in Matteson, IL is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.03 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Matteson, IL?

For Remote Chat Support jobs in Matteson, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Matteson, IL look for?

The top searched job categories for Remote Chat Support jobs in Matteson, IL are:

What cities near Matteson, IL are hiring for Remote Chat Support jobs?

Cities near Matteson, IL with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Matteson, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,577 per year, or $25.8 per hour.

Licensed Mental Health Counselor - Remote Position

Company Confidential

Calumet City, IL • Remote

Full-time

Posted yesterday

New


Job description

Position Overview

Gotham Enterprises Ltd is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our dynamic team. This full-time remote position allows you to work from anywhere while offering the flexibility to manage your own schedule. We are looking for individuals who are passionate about providing high-quality mental health care and are eager to make a difference in the lives of our clients.

About the Organization

Founded with a commitment to enhancing mental health care, Gotham Enterprises Ltd specializes in providing comprehensive outpatient services to individuals with various mental health challenges. Our mission is to empower clients by equipping them with the skills necessary to improve their quality of life. Despite being a remote organization, we maintain a supportive and collaborative culture that fosters professional development and success.

Work Environment

This role offers a fully remote work setting, enabling you to conduct virtual counseling sessions from your home or any location that suits you. You'll be part of a fully remote therapist team, utilizing secure video conferencing tools to provide direct support to clients. Our organization values work-life balance, and you will have the autonomy to set your hours according to your availability—whether you prefer to work full-time or part-time.

Key Responsibilities
  • Conduct individualized counseling sessions with clients via video chat, ensuring an ethical and compassionate approach to mental health therapy.
  • Utilize solution-focused treatment methodologies to address clients' specific mental health needs, adapting techniques to suit individual situations.
  • Develop personalized treatment plans that cater to the unique backgrounds and circumstances of each client, regularly revisiting these plans to monitor progress and make necessary adjustments.
  • Assist clients in gaining insights into their feelings, thoughts, and relationships, promoting self-discovery and growth.
  • Implement strategies that help clients develop effective coping mechanisms and support them in navigating life's challenges.
  • Engage in ongoing communication with clients and provide follow-up care to ensure successful outcomes.
Patient Population / Client Focus

Our client base primarily consists of stable, low-acuity adults who seek support for a range of mental health concerns. As a mental health therapist, you will focus on providing treatment that addresses common issues such as anxiety, depression, relationship difficulties, and life transitions. Your role will be instrumental in helping clients enhance their emotional well-being and achieve their personal goals.

Qualifications
  • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • A valid, fully licensed credential allowing independent practice, such as:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Clinical Professional Counselor (LCPC)
    • Licensed Clinical Social Worker (LCSW)
  • Experience working with diverse populations and varied mental health issues.
  • Strong communication skills and a compassionate nature to effectively engage with clients.
  • Competency in using telehealth technologies and electronic health record (EHR) systems.
Preferred Experience
  • Previous experience working in an outpatient setting is a plus.
  • Experience with a wide range of solution-based therapies is desirable.
  • Familiarity with remote counseling platforms and best practices in telehealth is preferred.
Compensation and Benefits

We offer a competitive salary ranging from USD 90,000 to 104,000 annually, based on your experience and hours worked. Additionally, our employees benefit from a sign-on bonus, weekly direct deposit, and a monthly healthcare stipend for those working full-time. We understand the importance of supporting our staff's well-being and productivity.

Career Growth Opportunities

Gotham Enterprises Ltd is committed to fostering the professional development of its employees. As a member of our team, you will have access to ongoing training and resources that enhance your skills and knowledge in the mental health field. Opportunities for advancement within the organization are supported, encouraging your long-term career growth and satisfaction.

Why Join Our Team

Joining Gotham Enterprises Ltd means becoming part of a dedicated group of professionals who take pride in enhancing the mental health of our community. With a supportive atmosphere and emphasis on employee autonomy, you will find the flexibility to shape your work-life balance while making a tangible impact on the lives of your clients. Our streamlined administrative processes, unlimited client referrals, and minimal paperwork will allow you to focus entirely on your clients' needs.

Application Information

We are excited to hear from motivated individuals who are ready to join us in delivering exceptional mental health care. If you meet the qualifications and are passionate about making a difference, please submit your resume to apply today. Our onboarding specialists are prepared to expedite the hiring process, with the ability to get you paneled and ready to see clients in as little as 1-3 days!