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Remote Chat Support Jobs in Hialeah, FL (NOW HIRING)

Liveops

Remote Customer Service Representative

Miami, FL · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Sales Match

Customer Service Representative

Miami, FL · Remote

$20 - $26/hr

... Remote Customer Service Representatives. In this role, you'll help customers by phone, chat, or email, answering questions, solving basic issues, and making sure they feel heard and supported. If you ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Miami, FL · Remote

$16.50 - $22.25/hr

Pleio helps patients overcome these emotional barriers and supports them in managing their new ... Please reach out to Recruiting@pleio.com to request accommodation and we'd be happy to chat. Job ...

Real Time Technologies Inc

Client Support Technician

Miami, FL · On-site +1

$18.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and ...

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How much do remote chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support in Hialeah, FL is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.67 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Hialeah, FL?

The most popular types of Chat Support jobs in Hialeah, FL are:

What are popular job titles related to Remote Chat Support jobs in Hialeah, FL?

For Remote Chat Support jobs in Hialeah, FL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Hialeah, FL look for?

The top searched job categories for Remote Chat Support jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Remote Chat Support jobs?

Cities near Hialeah, FL with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Hialeah, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,068 per year, or $23.6 per hour.

Remote Technical Engagement Specialist

Hotwire Communications

Fort Lauderdale, FL • Remote

$35K - $41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 99 rated telecommunications companies

Job description

The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution

  • Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers.
  • Serves as the first level of Trouble support for all services.
  • Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc.
  • Review scheduled trouble tickets for possible remote resolution.
  • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
  • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
  • Phone, chat and email contact with customers to make recommendations on services and resolve issues.
  • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.
  • Serve as primary support liaison between Hotwire Communications and our residential customers.
  • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to speak clearly using grammatically correct English (Other language skills a plus)
  • Must have a High School Diploma or
  • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support
  • Strong communication and organizational skills
  • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions:
  • A quiet workplace so you can focus on delivering excellent service to our customers
  • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
  • Candidates must provide and meet all technical requirements prior to the first day of training

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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