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Remote Chat Support Jobs in Garner, NC (NOW HIRING)

Definiti

Internal Sales Wholesaler

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Definiti

Regional Sales Director - Eastern US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Definiti

Regional Sales Director - Western US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

New

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with ... support and business performance Perks * 100% paid benefits: medical, dental, and vision * Short ...

New

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with ... support and business performance Perks * 100% paid benefits: medical, dental, and vision * Short ...

New

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Garner, NC

Remote Chat Support information

See Garner, NC salary details

$12

$23

$39

How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Garner, NC is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Garner, NC?

The most popular types of Chat Support jobs in Garner, NC are:

What are popular job titles related to Remote Chat Support jobs in Garner, NC?

For Remote Chat Support jobs in Garner, NC, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Garner, NC look for?

The top searched job categories for Remote Chat Support jobs in Garner, NC are:

What cities near Garner, NC are hiring for Remote Chat Support jobs?

Cities near Garner, NC with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Garner, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,294 per year, or $23.2 per hour.

Internal Sales Wholesaler

Definiti

Cary, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.
PURPOSE OF POSITION
The Internal Sales Wholesaler will support the sales team and organization to achieve documented revenue goals through intermediaries such as Financial Advisors, Recordkeeper Wholesalers and CPAs. This role will leverage existing industry relationships, market trends and defined contribution market data to drive sales in assigned regions.
PRIMARY DUTIES AND RESPONSIBILITIES
  • Create and implement outbound call campaigns to drive awareness in assigned regions.
  • Identify and develop new financial advisor relationships in assigned territory through marketing campaigns and outbound calls.
  • Participate in point-of-sale meetings with prospects, advisors, and/or wholesalers.
  • Effectively communicate Definiti's value proposition, products, processes and fees to prospects and referral sources.
  • Deliver high quality, responsive service to all inbound requests for retirement plan product information and sales support.
  • Prepare new business proposals and provide cost analysis for all lines of business (Defined Contribution, Defined Benefit, 3(16) Fiduciary Services, Recordkeeping, Solo(k) plans).
  • Determine custom pricing required to meet minimum annual required revenue (ARR).
  • Lead advisors and prospective clients through completion of required sales documentation.
  • Review of client service agreement, plan specifications checklist and client information form to confirm all needed data is received in good order.
  • Follow up with assigned Sales Consultants to ensure smooth transition of new business paperwork.
  • Management of prospect illustration process to ensure delivery deadlines are met.
  • Maintain key data points in client database CRM system.
  • Ensure smooth transition from sales to implementation.

Requirements
COMPETENCIES REQUIRED
  • Strong knowledge of retirement plan services and ERISA.
  • Ability to communicate clearly and concisely and be able to adapt to different audiences.
  • Strong written and communication skills.
  • Proficiency with Microsoft Office applications including Excel and PowerPoint.
  • Must be detailed oriented and possess strong organizational skills.
  • Time management focus, with attention to deadlines and timelines.
  • A track record of consistently meeting and/or exceeding performance expectations.

EDUCATION AND QUALIFICATIONS
  • High School diploma or GED required
  • Bachelor's degree preferred
  • Minimum 2 years of defined contribution / industry experience
  • Outbound business development experience required
  • Broad knowledge of retirement plan services including plan administration and sales
  • Experience working with financial advisors, recordkeeping wholesalers and CPAs
  • Current QKS or QKA or ability to obtain at least one designation with 12 months of hire

REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:
  • Ability to build rapport with others remotely while working productively with limited in-person interaction
  • Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
  • Designate a quiet, and well-lit space free of as many distractions as possible
  • Be online and available to work during designated business hours in local time zone
  • Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
  • Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:
  • A virtual-first work philosophy for most jobs
  • 401(k) with up to 4% match
  • Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
  • 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
  • Paid Parental Leave
  • A variety of medical, dental and vision plan options including Definiti subsidized premiums
  • Company-paid life insurance and short-term disability insurance
  • Bonus plan eligibility

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