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Remote Chat Support Jobs in Freeport, IL (NOW HIRING)

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions. * Deliver exceptional customer service by responding promptly, professionally, and ...

Cayenta

(Remote) Application Consultant

Oregon, IL · Remote

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Harris

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

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Remote Chat Support information

See Freeport, IL salary details

$13

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How much do remote chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat support in Freeport, IL is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Freeport, IL?

For Remote Chat Support jobs in Freeport, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Freeport, IL look for?

The top searched job categories for Remote Chat Support jobs in Freeport, IL are:

What cities near Freeport, IL are hiring for Remote Chat Support jobs?

Cities near Freeport, IL with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Freeport, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,931 per year, or $24.5 per hour.

Remote Licensed Clinical Professional Counselor at Chat and Change Mental Health

Chat and Change Mental Health

Rockford, IL • Remote

Full-time

Posted yesterday

New

Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Clinical Professional Counselor (LCPC) to join our team of mental health professionals in a fully remote capacity. In this full-time position, you'll have the opportunity to impact lives by providing expert mental health counseling while enjoying the flexibility of working from your own home.

About the Organization

Chat and Change Mental Health is committed to promoting the well-being of our clients by delivering high-quality mental health services. Our organization values excellence in therapeutic practices and prioritizes exceptional support for our therapists, facilitating an environment where mental health professionals can thrive while fostering positive client outcomes.

Work Environment

This is a fully remote role, which permits you to provide care from the comfort of your own home. As an outpatient mental health professional, you will use a user-friendly Counselor portal that streamlines scheduling, client management, and the provision of counseling services. This innovative platform is designed to create a seamless experience for both you and your clients while enabling efficient communication and documentation.

Key Responsibilities

As a Licensed Clinical Professional Counselor, your daily responsibilities will include:

  • Conducting ethical and compassionate mental health counseling sessions via secure video chat, ensuring a supportive environment for clients.
  • Implementing evidence-based, solution-focused therapeutic modalities tailored to each individual's treatment needs.
  • Creating personalized and comprehensive treatment plans that address specific client challenges and promote mental health improvement.
  • Facilitating client self-awareness by helping them explore their emotions, experiences, and interpersonal relationships.
  • Regularly monitoring client progress and adjusting treatment approaches as necessary to foster healthy coping mechanisms and positive outcomes.
Patient Population / Client Focus

Our diverse client population ranges from children to adults, each facing varied mental health challenges including anxiety, depression, trauma, and relationship issues. As an LCPC, you will have the opportunity to work with clients that match your preferred specialties and demographic preferences, ensuring a rewarding counseling experience for both you and your clients.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Master’s degree in Counseling or a related field is required.
  • Active and unrestricted licensure as a Clinical Professional Counselor (LCPC) within the state of Illinois.
  • Proven ability to provide autonomous and independent counseling services without supervision.
  • Exceptional interpersonal skills, allowing for effective communication and relationship-building with clients.
  • Strong proficiency in technology and the ability to navigate digital platforms for teletherapy.
Preferred Experience

We prefer candidates who have:

  • Experience in providing remote counseling services, particularly using telehealth platforms.
  • A background in various therapeutic modalities, including cognitive behavioral therapy (CBT), mindfulness techniques, and solution-focused therapy.
  • Experience working with diverse populations and various mental health conditions, fostering an inclusive atmosphere for all clients.
Compensation and Benefits

We offer a competitive salary range of USD 90,000 – 100,000 per year based on your hours worked. Our benefits package includes:

  • The flexibility to set your own schedule, allowing for a work-life balance that suits your personal needs.
  • A personalized caseload, matched to your therapeutic strengths and client preferences.
  • A convenient Counselor portal providing all the necessary tools to manage your practice efficiently.
  • Weekly direct deposit to ensure timely payment for provided services.
  • For full-time counselors, a monthly healthcare stipend to assist with medical expenses.
Career Growth Opportunities

At Chat and Change Mental Health, we are dedicated to supporting the professional growth of our counselors. You will have access to ongoing training, networking opportunities, and the potential to develop specialized skills that can lead to advancement within the organization, including leadership roles or program development.

Why Join Our Team

By becoming a part of our team at Chat and Change Mental Health, you will be joining a community that values mental health advocacy and therapeutic excellence. We pride ourselves on creating a positive, collaborative, and supportive work culture where your contributions can make a significant difference in the lives of others. We also offer a sign-on bonus to welcome you to our team!

Application Information

If you are passionate about making a real difference in the world of mental health and meet the qualifications for this role, we encourage you to apply now. Please submit your resume and indicate your licensure details along with your application. Don’t miss out on this rewarding opportunity to flourish in your career while helping clients on their journey to better mental health.

Apply