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Remote Chat Support Jobs in Edgewood, MD (NOW HIRING)

Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software ...

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How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Edgewood, MD is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Edgewood, MD?

The most popular types of Chat Support jobs in Edgewood, MD are:

What are popular job titles related to Remote Chat Support jobs in Edgewood, MD?

For Remote Chat Support jobs in Edgewood, MD, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Edgewood, MD look for?

The top searched job categories for Remote Chat Support jobs in Edgewood, MD are:

What cities near Edgewood, MD are hiring for Remote Chat Support jobs?

Cities near Edgewood, MD with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Edgewood, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,327 per year, or $25.6 per hour.

Remote Licensed Clinical Professional Counselor (LCPC) at Luminous Health System

Luminous Health System

Baltimore, MD • Remote

$90K - $100K/yr

Full-time

Posted 4 days ago


Job description

Position Overview

Luminous Health System is seeking a dedicated and compassionate Licensed Clinical Professional Counselor (LCPC) to join our dynamic team. This full-time remote position allows counselors the autonomy to create their own schedules while providing meaningful mental health support to clients from the comfort of their own homes. As part of our commitment to promoting optimal mental health, our LCPC will deliver high-quality therapeutic expertise to address a variety of individual needs, ultimately enhancing client outcomes.

About the Organization

Luminous Health System is a leading community health clinic located in Baltimore, Maryland, focused on improving mental health services across diverse populations. Our organization is committed to fostering a holistic, client-centered practice and is driven by the principle of therapeutic excellence. We pride ourselves on offering exceptional support to our providers, enabling them to focus solely on their clients. We actively recruit and retain compassionate mental health professionals who are equipped to make a positive impact.

Work Environment

This position is entirely remote, granting counselors the flexibility to provide mental health services from any location. Our platform is designed with user-friendliness in mind, offering an all-in-one counselor portal that allows for easy management of schedules, client bookings, and consultation services. Team members are encouraged to collaborate and share insights via our integrated networks, ensuring consistent professional development and a supportive community.

Key Responsibilities
  • Provide ethical and compassionate mental health counseling through secure video chat options, ensuring confidentiality and client comfort.
  • Utilize evidence-based treatment modalities to develop and implement effective individual treatment plans tailored to the specific needs of each client.
  • Regularly assess client progress throughout the treatment journey, making necessary adjustments to treatment plans to facilitate positive psychological growth.
  • Engage clients in insightful discussions regarding their emotions, relationships, and experiences, fostering a deeper understanding of their mental health.
  • Educate clients on healthy coping mechanisms and skills to manage everyday stressors and challenges outside of sessions.
Patient Population / Client Focus

You will work with a diverse clientele, including individuals from various backgrounds and age groups facing a broad spectrum of mental health challenges. This role is vital in addressing issues such as anxiety, depression, relationship difficulties, and more, allowing you to make a profound difference in people's lives. Each counselor is matched with clients based on their specialties and demographic preferences, ensuring a more personalized counseling experience.

Qualifications
  • A Master’s degree in Counseling from an accredited institution.
  • Active and unrestricted licensure as a Clinical Professional Counselor (LCPC) in the state of Maryland.
  • Demonstrated ability to practice independently without supervision.
  • Exceptional interpersonal skills, with a sympathetic and empathetic nature towards clients.
  • Proficiency with technology and a commitment to using our counseling portal effectively.
Preferred Experience
  • Experience in a community health setting or similar environment, working with diverse populations.
  • A strong background in various therapeutic modalities, with an ability to apply them effectively to a wide range of clients’ needs.
  • Experience using telehealth tools and platforms.
Compensation and Benefits

The salary for this role ranges from $90,000 to $100,000 annually, based on the hours worked and client engagement. In addition to competitive pay, we offer a monthly healthcare stipend for full-time counselors, a sign-on bonus, and the convenience of weekly direct deposit. As a remote counselor at Luminous Health System, you will enjoy the flexibility to create your own hours while engaging meaningfully with clients.

Career Growth Opportunities

At Luminous Health System, we provide our counselors with strong support for professional development through ongoing training opportunities, mentorship, and access to the latest mental health resources. As you grow with us, you will have the potential to take on leadership roles within the organization or expand your therapeutic specialties.

Why Join Our Team

Joining Luminous Health System means becoming part of a dedicated team that values collaboration, respect, and continuous improvement. Our culture promotes work-life balance, and we invest in our counselors' success, offering tailored caseloads to match your expertise. You will have the satisfaction of helping clients achieve their mental health goals in a supportive environment that prioritizes their well-being.

Application Information

Don't miss out on the opportunity to make a difference through compassionate, high-quality mental health care. If you are an LCPC seeking a rewarding role in a supportive remote setting, please apply now and indicate your licensure and state in your application!