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Remote Chat Support Jobs in Damascus, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... chat, email, SMS, self-service, and digital engagement channels. The Program Manager serves as the ... Job Location Remote work within the United States is authorized. Must support US Eastern time zone ...

Bond Vet

Veterinarian - Bethesda, MD

Bethesda, MD · On-site +1

$145K - $180K/yr

Support near and far. We have a highly-skilled remote team of nurses to lend support with client ... Just looking to chat? Let's grab a coffee or hop on the phone. Email our Team at recruiting@bondvet ...

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Damascus, MD

Remote Chat Support information

See Damascus, MD salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote chat support in Damascus, MD is $27.56, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What job categories do people searching Remote Chat Support jobs in Damascus, MD look for?

The top searched job categories for Remote Chat Support jobs in Damascus, MD are:

What cities near Damascus, MD are hiring for Remote Chat Support jobs?

Cities near Damascus, MD with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Damascus, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,316 per year, or $27.6 per hour.

Senior Maximo Support Specialist- Remote

ICF International, Inc.

Reston, VA

Part-time

Re-posted 2 days ago

Job description

ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.
**This role requires working 7am-7pm EDT on Saturday and Sunday
Responsibilities:
Respond to User Requests
  • Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
  • Log all incidents and service requests accurately in the appropriate systems

Perform Troubleshooting and Resolutions
  • Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
  • Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).

Manage Logs and Tickets
  • Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference

Escalate as needed
  • Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols

Apply best practices
  • Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
  • Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
  • Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
  • Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
  • Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes

Give good Customer Service
  • Maintain professionalism, clear communication, and empathy- this Tier 1 is the "face of Maximo MRO at Bombardier"

Required Skills:
  • 2+ years of experience providing Maximo Level 1 support services

Preferred Skills:
  • 2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management
  • Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
  • Experience with custom implementations to the Maximo COTS model
  • Certified Maximo 7 or MAS practitioners
  • Familiarity with adjusting automation scripts in Python or JavaScript
  • Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
  • As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
  • Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.

Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00
Nationwide Remote Office (US99)

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