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Remote Chat Support Jobs in Addison, IL (NOW HIRING)

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform * Acting as an onsite representative for technology initiatives * Assisting management in ...

Avidity Science LLC

Sales Coordinator

Evanston, IL · Remote

$55K - $70K/yr

Job Type: Full-time, Remote Key Job Responsibilities: * Support Sales team with quotes, proposals ... Serve as a point of contact for customer inquiries via phone, email, and chat * Provide basic to ...

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See Addison, IL salary details

$14

$26

$44

How much do remote chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Addison, IL?

For Remote Chat Support jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Addison, IL look for?

The top searched job categories for Remote Chat Support jobs in Addison, IL are:

What cities near Addison, IL are hiring for Remote Chat Support jobs?

Cities near Addison, IL with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Addison, IL as of August 2026, with employment types broken down into 74% Full Time, 8% Temporary, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,280 per year, or $26.1 per hour.

Entry-Level IT Helpdesk Technician (Remote - United States ET)

Yelp, Inc

Chicago, IL • On-site, Remote

$44K - $60K/yr

Full-time

Posted 8 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Summary
Are you excited to help power the productivity of every Yelper globally? The IT Helpdesk team provides tech support to our Yelp offices worldwide. We solve technical challenges daily while providing customer support to employees across all of our regions!
As an IT Helpdesk Technician, your primary responsibilities will be to triage all support requests, resolve issues and escalate issues to the appropriate teams. Working on our global IT Helpdesk team, you will also help us provide excellent customer service to our employees in their goal to connect people with great local businesses!
This opportunity requires you to be located in the Eastern time zone of the United States. We welcome applicants from throughout the US. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.
What you'll do:
  • Respond to assigned Helpdesk tickets and provide solutions for reported customer problems.
  • Identify, troubleshoot, and resolve hardware and software problems or escalate, if required.
  • Be familiar with Service Level Agreements (SLAs) and proper response times.
  • Use phone, chat and inbound ticket queue to handle global employee IT service requests.
  • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime.
  • Participate on Helpdesk team projects and ensure they are completed on time and to specifications.

What it takes to succeed:
  • Excellent customer service skills with a collaborative attitude.
  • Willingness to learn new technologies or working knowledge with Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
  • Familiarity with writing technical documentation.
  • Being action oriented with a strong understanding of ticket process, workflow and queue management.
  • Ability to work both independently and within a team environment.
  • Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment.
  • Previous helpdesk experience is an asset.

What you'll get:
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $44,000 and $60,000.
  • You may also be offered restricted stock units and benefits.
  • This opportunity has the option to be fully remote in locations within the United States' Eastern time zones.
  • You can find more information about Yelp's five star benefits here!

Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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Notice to Washington Applicants - Washington State Fair Chance Act
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